IT was Mahatma Gandhi who in a speech in South Africa in 1890 said:

“A customer is the most important visitor on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption of our work. He is the purpose of it.

He is not an outsider of our business. He is part of it.

We are not doing him a favour by serving him.

He is doing us a favour by giving us the opportunity to do so.”

From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Odhiambo Washington
Sent: November-20-12 4:42 PM
To: richard were; Skunkworks Mailing List
Subject: Re: [Skunkworks] Zuku Internet

Respectful to the service providers is a new vocabulary I've heard today. Who should respect the other? The one paying or the one who is paid to deliver service? Did you ever heard the saying that "Customer is King"? The customer gives us the opportunity to service them, not to demand respect from them!

You must be living in your own world, Mr. Richard Were, far from where we live.

When someone gets to the point where they get to vent in a public forum, it is not diplomacy they are seeking and so a diplomat's opinion like what you appear to push forward is uncalled for. Will you maintain this level of diplomacy (or coolness) when you don't have service for, say, 3 days? Yet you continue to be billed and pay?

Have a diplomatic evening, peeps!

On Tue, Nov 20, 2012 at 4:32 PM, richard were <richard.were@yahoo.com> wrote:

Agreed.

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.

From: Sham Kanji <shamhad@kanji.ca>
To: 'richard were' <richard.were@yahoo.com>; 'Skunkworks Mailing List' <skunkworks@lists.my.co.ke>
Sent: Tuesday, November 20, 2012 3:07 PM
Subject: RE: [Skunkworks] Zuku Internet

HI All,

Let’s agree that there is a problem and the first proper action is to take it to customer service. And this is the key, customer service is about service to the customer. It’s either lip-service or service. Draw your conclusions.

In fairness, I just got a valid confirmation by email that there is a problem in my area as several subscribers have complained about the same. So after 12 days of no internet, at least some complaints have caught someone’s attention. Let’s see what happens.

Sham

From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were
Sent: November-20-12 1:48 PM
To: Skunkworks Mailing List
Subject: Re: [Skunkworks] Zuku Internet

Sir,

You seem to have more problems.

I will advise that you seat with Zuku support and account Manager to help you understand the product you bought and the limitations.

In case you feel you are still being short changed, you better get an option.

I am certain Zuku will sort you out and don't assume that your problem is a communion problem - it is just yours as there are several happy customers on the same product.

But most important, understanding your product and communicating to reporting to the right person at the right time will either help you have your issues resolved and/or help you make informed decision.

Were

From: Brian Ngure <brian@pixie.co.ke>
To: Skunkworks Mailing List <skunkworks@lists.my.co.ke>
Sent: Tuesday, November 20, 2012 9:40 AM
Subject: Re: [Skunkworks] Zuku Internet

1. You will never get anywhere with Zuku support.

2. You will never get the actual speeds Zuku advertise.

3. If you push them, they will actually send you anonymous insulting emails (this happened to me).

On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:

Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,

What good is it to gain the world but loose your soul? Applies here?

What happens as they add more subscribers, we get shared down to table scraps.

Sham

Sent from my iPhone

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support.
On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:
Same here!
I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message-----
From: Watchman <skunkingrahim@gmail.com>
Sender: skunkworks-bounces@lists.my.co.ke
Date: Mon, 19 Nov 2012 22:35:50
To: Skunkworks Forum<skunkworks@lists.my.co.ke>
Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke>
Subject: [Skunkworks] Zuku Internet

_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke
_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

Regards

Brian Ngure

--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
I can't hear you -- I'm using the scrambler.