I have send you my number off-list. You could call me.<div><br clear="all">----<br><br>Kind Regards,<br><br>Alex Nyalita<br><br><br>
<br><br><div class="gmail_quote">On Fri, Jun 22, 2012 at 6:41 PM, Jared Koyier <span dir="ltr">&lt;<a href="mailto:jaredkoyier@gmail.com" target="_blank">jaredkoyier@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<font><font face="trebuchet ms,sans-serif">Thanks Nyalita</font></font><div><font><font face="trebuchet ms,sans-serif">Just called your call center for the manyeth time n was asked to give them 48hrs (seriously!) apparently its a problem with Iradium, no idea who that is. Makes me wonder though, for a company that spends so much on marketing, how come the technical dept is so disorganized, why hype services that you can&#39;t support?</font></font></div>


<div><font><font face="trebuchet ms,sans-serif"><br clear="all"></font></font><div><font face="&#39;trebuchet ms&#39;, sans-serif">Regards</font></div><span class="HOEnZb"><font color="#888888"><font face="&#39;trebuchet ms&#39;, sans-serif">Jared Koyier</font></font></span><div>
<div class="h5"><br>


<br><br><div class="gmail_quote">On 22 June 2012 18:35, Alex Nyalita <span dir="ltr">&lt;<a href="mailto:nyalita@gmail.com" target="_blank">nyalita@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">


<div>Hello Jared,</div><div><br></div><div>My apologies on behalf of the safaricom domain team if this really happened.  I must say this is an isolated case and I will see to it that its resolved. </div><div><br></div><div>



Kindly let me know if you do have any unresolved issue I could follow up on.</div><div><br clear="all">----<br><br>Kind Regards,<br><br>Alex Nyalita<br><br><br>
<br><br></div><div><div><div class="gmail_quote">On Fri, Jun 22, 2012 at 6:11 PM, Jared Koyier <span dir="ltr">&lt;<a href="mailto:jaredkoyier@gmail.com" target="_blank">jaredkoyier@gmail.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<font><font face="trebuchet ms,sans-serif">@nyalita, couldn&#39;t help to notice that you work at Safaricom, how long does it take to resolve simple domain issues? How long does it take to edit domain records? Everytime I have talked to once of your call center guys, i can always feel some level of incompetence somewhere, sorry to say.</font></font><div>





<font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><font><font face="trebuchet ms,sans-serif"><br clear="all"></font></font><div><font face="&#39;trebuchet ms&#39;, sans-serif">Regards</font></div><span><font color="#888888"><font face="&#39;trebuchet ms&#39;, sans-serif">Jared Koyier</font></font></span><div>



<div><br>


<br><br><div class="gmail_quote">On 22 June 2012 18:03, Alex Nyalita <span dir="ltr">&lt;<a href="mailto:nyalita@gmail.com" target="_blank">nyalita@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





<div><span style="font-family:&#39;trebuchet ms&#39;,sans-serif">70character? I beg to differ. This should be password strength and does not </span><font face="&#39;trebuchet ms&#39;, sans-serif">intimate</font><span style="font-family:&#39;trebuchet ms&#39;,sans-serif"> you have to type 70 characters. You might need to go back and recheck.</span></div>






<div><font face="&#39;trebuchet ms&#39;, sans-serif"><br></font><div><br></div><div>----<br><br>Kind Regards,<br><br>Alex Nyalita<br><br><br>
<br><br><div class="gmail_quote"><div><div>On Fri, Jun 22, 2012 at 5:10 PM, Jared Koyier <span dir="ltr">&lt;<a href="mailto:jaredkoyier@gmail.com" target="_blank">jaredkoyier@gmail.com</a>&gt;</span> wrote:<br>

</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div>
<font><font face="trebuchet ms,sans-serif">I bought a .<a href="http://co.ke" target="_blank">co.ke</a> domain from Safaricom 2months ago @4000/=. Since then I have experienced service issues which take longer than acceptable amount of time to resolve, the first issue related to the wrong FTP details, when this was resolved I couldn&#39;t create a database on my hosting coz it required 70character long password, when this was resolved again, now the A records resolve to google instead of the IP to which my files are loaded. Been struggling with this bunch for the past 1 month incurring telephone cost of about 2000/= and lost business opportunity of about KES.0.5m. I&#39;ve also incurred anger worth about 200k</font></font><div>








<font face="&#39;trebuchet ms&#39;, sans-serif"><br></font></div><div><font face="&#39;trebuchet ms&#39;, sans-serif">My question is:</font></div><div><font face="&#39;trebuchet ms&#39;, sans-serif">1. If anyone has some legal experience, do I have grounds to sue?</font></div>








<div><font face="&#39;trebuchet ms&#39;, sans-serif">2. Does anyone on this list have Safaricom domain SLA?</font></div><div><font face="&#39;trebuchet ms&#39;, sans-serif">3. is there anyone on this list who can serve as a witness(Similar experience)?</font></div>








<div><font face="&#39;trebuchet ms&#39;, sans-serif">4. Other than the courts and what are the other redress that I can pursue?</font></div><div><font face="&#39;trebuchet ms&#39;, sans-serif">5. Anyone here with similar experience? Please co-join in the suit?</font></div>








<div><font face="&#39;trebuchet ms&#39;, sans-serif"><br></font></div><div><font face="&#39;trebuchet ms&#39;, sans-serif"><br></font><div><div><font face="&#39;trebuchet ms&#39;, sans-serif">Regards</font></div><span><font color="#888888">

<font face="&#39;trebuchet ms&#39;, sans-serif">Jared Koyier</font><br>
</font></span></div></div>
<br></div></div><div>_______________________________________________<br>
Skunkworks mailing list<br>
<a href="mailto:Skunkworks@lists.my.co.ke" target="_blank">Skunkworks@lists.my.co.ke</a><br>
------------<br>
List info, subscribe/unsubscribe<br>
<a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
------------<br>
<br>
Skunkworks Rules<br>
<a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
------------<br>
Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a><br></div></blockquote></div><br></div></div>
<br>_______________________________________________<br>
Skunkworks mailing list<br>
<a href="mailto:Skunkworks@lists.my.co.ke" target="_blank">Skunkworks@lists.my.co.ke</a><br>
------------<br>
List info, subscribe/unsubscribe<br>
<a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
------------<br>
<br>
Skunkworks Rules<br>
<a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
------------<br>
Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a><br></blockquote></div><br></div></div></div>
<br>_______________________________________________<br>
Skunkworks mailing list<br>
<a href="mailto:Skunkworks@lists.my.co.ke" target="_blank">Skunkworks@lists.my.co.ke</a><br>
------------<br>
List info, subscribe/unsubscribe<br>
<a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
------------<br>
<br>
Skunkworks Rules<br>
<a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
------------<br>
Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a><br></blockquote></div><br>
</div></div><br>_______________________________________________<br>
Skunkworks mailing list<br>
<a href="mailto:Skunkworks@lists.my.co.ke" target="_blank">Skunkworks@lists.my.co.ke</a><br>
------------<br>
List info, subscribe/unsubscribe<br>
<a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
------------<br>
<br>
Skunkworks Rules<br>
<a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
------------<br>
Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a><br></blockquote></div><br></div></div></div>
<br>_______________________________________________<br>
Skunkworks mailing list<br>
<a href="mailto:Skunkworks@lists.my.co.ke">Skunkworks@lists.my.co.ke</a><br>
------------<br>
List info, subscribe/unsubscribe<br>
<a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
------------<br>
<br>
Skunkworks Rules<br>
<a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
------------<br>
Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a><br></blockquote></div><br></div>