Never had an issue since 2001 ./Ok3ch On Wed, Dec 1, 2010 at 4:14 PM, Ken Teyie <kenteyie@gmail.com> wrote:
@Tony, the discrepancies wont make you dash to a railway line, usually 2 to 3 sock but it happens once in a while (they call it System error). The best secret is to always 'study' your bill when you receive it to get a grip on your average spend. This will make it easy to spot any discrepancy. if you know your average bill to be say 4k and you get a bill above this....raise hell. The voice service itself is the best.
On 12/1/10, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
Have been on Z-Control(don't know its succesor), and the service has been super. The voice quality is not any pathetic, in the experience I have used Airtel since it was Kencell. You don't get 'hidden' charges or enrolled to queer promotions without your consent. The only problem is if your bill payment is delayed, they'll reflect it on the next billing month. This is to mean, if you were to pay your bill on 25th and you postpone it to 15 of the next month, you might get an additional amount(the previous bill + current bill). How that one is done, beats my logic yet that (new) month's cycle is not fully utilized. I hope with the new management, the billing will be as detailed as or closer to what KPLC has.
On 01/12/2010, Tony Likhanga <tlikhanga@gmail.com> wrote:
*2010/12/1 Ken Teyie <kenteyie@gmail.com> *
*@Tony, yes weird charges (SOMETIMES) and when you complain your bill wont come in on time (to give you time to forget the issue), come next bill same old same old. at one point the charged me for calls to customer care which they say is free!!! and some SMSs to weird numbers. If you are on blackberry you will find additional charges like 'GPRS access' whereas you pay an all in one BIS access fee!!! *
I appreciate the responses so far, keep them coming.
@Ken, the discrepancies; are they something to make me dash to the nearest railway line? What's the worst % of the expected bill you've ever experienced?
Any nasty surprises like being enrolled to club 20 without consent? Getting billed for promotional SMS while roaming/on one network? A standing monthly charge on top of the bill while roaming? Denial of service after some usage cap, despite being reasonably well below the deposit?
-- *Solomon Mbũrũ Kamau*
***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!*
AND
*It is better to die in dignity than in the ignominy of ambiguous generosity! *
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