calvin i have no words for your employer's cs.
a client reversed an M-Pesa transaction after he got his services over 3(three) years ago, some lazy cs rep reversed the transaction without consulting me but on the ticket he said he did, after bringing up the issue and following up for 6 months, I eventually gave up.
All I was told was, your case is being investigated we will get back to you.
Till now I think they are consulting Interpol, FBI....

With Kind regards
Morris. M.

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"One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man."
~ Elbert Hubbard
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From: Calvin Omari <calvinebarongo@gmail.com>
To: Skunkworks Forum <skunkworks@lists.my.co.ke>
Sent: Saturday, February 8, 2014 9:45 PM
Subject: Re: [Skunkworks] OT: Safaricom Customer Care

Sorry about my employer's deteroriating services, what is it may be i can assist push for a solution
Regards
On Feb 8, 2014 6:43 PM, "Claude D'souza" <claudedsouza1@gmail.com> wrote:
Sadly some people in our society are fear driven.
My channels of communication are wide open :-)
On 8 Feb 2014 15:03, "Tusker 21" <tusker212@gmail.com> wrote:
13+ million subscribers. May this be the reason?


On Sat, Feb 8, 2014 at 2:00 PM, Patrick Mathenge <kabiroz@yahoo.com> wrote:
Hi all,
Is it just me or has anyone else noted the deteriorating safaricom customer care? Requests that were initially almost real time are nowadays, well, to be effected withing 24hrs-and even then, you in most cases have to remind them that 24hrs have lapsed?
Patrick
Sent from my BlackBerry®
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