Its done, the problem was actually on their side but Peter Mathenge of E-care was right on top of it. This is the first time I have some nice words for Safaricom.

Nick


Forwarded conversation
Subject: [Skunkworks] Configure Samsung SGH-D880 for Internet
------------------------

From: Nick Wambugu <nick.wambugu@gmail.com>
Date: 2009/11/26
To: skunkworks@lists.my.co.ke
Cc: customercare@safaricom.co.ke


As usual I cant get through to Safaricom 100 yet I need my phone Samsung SGH-D880 configured for web access.
Maybe someone in Skunkworks has a similar phone and is already configured, then I can call you to assist me.
Or just maybe there is someone from Safaricom who might want to assist me or call me back on 0723 656 445.

Nick Wambugu


----------
From: Steve Muchai <smuchai@gmail.com>
Date: 2009/11/26
To: Skunkworks Forum <skunkworks@lists.my.co.ke>


Send a blank SMS to 445, you should be sent the settings automatically
in a short while.

BR,
S

--
Sent from my socks®
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From: Nick Wambugu <nick.wambugu@gmail.com>
Date: 2009/11/26
To: Skunkworks Forum <skunkworks@lists.my.co.ke>


Sorry - I forgot to mention I sent the blank SMS to 445 and got three messages back that I was asked to save but it still did not work. I think the problem is about one message overwriting the other one - How can I deal with this? 

Nick

2009/11/26 Steve Muchai <smuchai@gmail.com>


----------
From: Customer Care <customercare@safaricom.co.ke>
Date: 2009/11/26
To: Nick Wambugu <nick.wambugu@gmail.com>, skunkworks@lists.my.co.ke
Cc: Customer Care <customercare@safaricom.co.ke>


Dear Nick,

 

 

 

Thank you for your email.

 

Please save the GPRS and MMS settings below and then switch your phone off and on before attempting to access internet:

 

Safaricom GPRS

Menu > Browser > Profile settings > Select an empty profile

Select.

• Proxy Name  Safaricom GPRS
• Home URL http://wap.safaricom.com
• Bearer GPRS Only
• Select GPRS Setting
• Proxy Disable/Off
• APN safaricom
• Login ID saf
• Password data
• Press Save Twice

Return to Browser and then select Current Proxy.

Highlight Safaricom GPRS and press Select

 

Safaricom MMS

Menu > Messages > Settings > Multimedia message > MMS profiles > Profile setting.

Select an empty profile

Profile name: Safaricom MMS

Server URL: http://mms.gprs.safaricom.com

Proxy enable

IP address: 172.022.002.038

Port: 8080

APN: safaricom

Login id: saf

Password: data

Press save two times

Return to MMS > select Current profile.

Highlight Safaricom MMS > Select

 

Should you require further information, please do not hesitate to contact us on this email address.

 

Thank you for choosing the Better Option.

 

 

Kind Regards

 

Peter Mathenge

E-Care

Customer Management

From: Nick Wambugu [mailto:nick.wambugu@gmail.com]
Sent: Thursday, November 26, 2009 9:40 AM
To: skunkworks@lists.my.co.ke
Cc: Customer Care
Subject: [Skunkworks] Configure Samsung SGH-D880 for Internet

Note:
The information in this email and any attachments is confidential and may be legally privileged. It is intended only for the use of the named addressee. Emails are susceptible to alteration and their integrity cannot be guaranteed. Safaricom Limited does not accept legal responsibility for the contents of this email if the same is found to have been altered or manipulated. The contents and opinions expressed in this email are solely those of the author and do not necessarily represent those of Safaricom Limited. Safaricom Limited disclaims any liability to the fullest extent permissible by law for any consequences that may arise from the contents of this email including but not limited to personal opinions, malicious and/or defamatory information and data/codes that may compromise or damage the integrity of the recipient’s information technology systems. If you are not the intended recipient please notify the sender and immediately delete this email from your system.Unless expressly stated by a duly authorised officer of Safaricom Limited nothing contained in this email message may be construed as being an offer to contract or an acceptance of an offer capable of constituting a contract between Safaricom Limited and any recipient(s) of this email.
 

----------
From: Thuo Wilson <lixton@gmail.com>
Date: 2009/11/26
To: Skunkworks Forum <skunkworks@lists.my.co.ke>




2009/11/26 Nick Wambugu <nick.wambugu@gmail.com>


Did you reboot phone? Check on profiles and activate accordingly - the auto message works fine.
Dont have Sumsang though.



Wt.
 





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----------
From: James Muendo <timrick@gmail.com>
Date: 2009/11/26
To: Skunkworks Forum <skunkworks@lists.my.co.ke>


Hi,

 

Am sorry if this discourages you, but most of the Samsungs 880 have issues with internet access. I had an experience with one, I dumped it for a Berry and later a Nokia. The software it has I think has issues.

 

Regards;

 

 

James Muendo

Leerick Office & Tech Supplies

P.O Box 28016 - 00200

Nairobi,Kenya.

 

Phone: + 254 725 567 508

gtalk: timrick

Skype: tim.rick

 

 

 

From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Thuo Wilson
Sent: 26 November 2009 10:57
To: Skunkworks Forum
Subject: Re: [Skunkworks] Configure Samsung SGH-D880 for Internet


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----------
From: Solomon Mburu Kamau <solo.mburu@gmail.com>
Date: 2009/11/26
To: Skunkworks Forum <skunkworks@lists.my.co.ke>




2009/11/26 Thuo Wilson <lixton@gmail.com>

I hope you did not play around with some Samsung short codes, which are easily available online! I played around with them and deleted all the data including the Wap settings. Sending an SMS to 232 (I'm on Zain) I'm told that I can't get the settings as my phone is nit configured.
Just check your IMEI and see whether it's giving you 15 different digits, if it's giving you all zeors, you are in hot soup, like I'm.
So I need to get a new handset.
 



--
Solomon Mbũrũ Kamau
P.O. Box 19343 - 00202 Nairobi
Cell: (+254-0) 735 431041

Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!

AND

It is better to die in dignity than in the ignomity of ambiguous generosity!

http://dawn-in-kenya.blogspot.com
http://smiley2.wordpress.com
http://mburu.sikika.co.ke








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----------
From: Nick Wambugu <nick.wambugu@gmail.com>
Date: 2009/11/26
To: Customer Care <customercare@safaricom.co.ke>


Hi Peter,

Thank you very much for your response. I have followed all your instructions and rebooted the phone but it still wont work. Is there anything you might have omitted?
Please note that this is a new phone and has not been tampered with - so I would expect it to work.
You assistance will be highly appreciated.

Nick


2009/11/26 Customer Care <customercare@safaricom.co.ke>


----------
From: Nick Wambugu <nick.wambugu@gmail.com>
Date: 2009/11/26
To: Customer Care <customercare@safaricom.co.ke>


Peter,
Could it have anything to do with my SIM card?

Nick

Hi Peter,


----------
From: Customer Care <customercare@safaricom.co.ke>
Date: 2009/11/26
To: Nick Wambugu <nick.wambugu@gmail.com>
Cc: Customer Care <customercare@safaricom.co.ke>


If you are using the number 0723656445, you need to reboot your phone again since the line has not registered on GPRS network yet.

 

If you are using a different number, please send it for further check.

From: Nick Wambugu [mailto:nick.wambugu@gmail.com]
Sent: Thursday, November 26, 2009 11:28 AM
To: Customer Care
Subject: Re: Configure Samsung SGH-D880 for Internet

 

 

Error! Filename not specified. 

 

 


----------
From: Nick Wambugu <nick.wambugu@gmail.com>
Date: 2009/11/26
To: Customer Care <customercare@safaricom.co.ke>


Yes I am on 0723 656 445 and I have rebooted > Phew! it is now working. Man why does it have to be Rocket Science just to configure internet on a phone?

Have a good day