Approach? you kidding me? so there are those clients who are entitled to having their issues sorted and others not? E.G my case, why would someone lie. How much would it have cost to pick his phone and call to confirm stuff. Approach? No way. I followed up my case very calm..... With Kind regards Morris. M. =========================================================================== "One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man." ~ Elbert Hubbard =========================================================================== ________________________________ From: Mark Mwangi <mwangy@gmail.com> To: Skunkworks forum <skunkworks@lists.my.co.ke> Sent: Sunday, February 9, 2014 7:58 PM Subject: Re: [Skunkworks] OT: Safaricom Customer Care I have also had near flawless service. Maybe its the approach? They are humans too. On Feb 9, 2014 8:48 AM, "Memusi" <tonatech@gmail.com> wrote: Personally i have had my issues attended without delay......
On Feb 9, 2014 8:45 AM, "James Mutuma" <jmkmutuma@gmail.com> wrote:
Bob seems very comfortable with his Diploma of ignorance, that
gradually eating out the well spoken customer care service. Soon they will outsource the service like Airtel.
On 2/9/14, Morris <sageauk@yahoo.com> wrote:
calvin i have no words for your employer's cs. a client reversed an M-Pesa transaction after he got his services over 3(three) years ago, some lazy cs rep reversed the transaction without consulting me but on the ticket he said he did, after bringing up the issue and following up for 6 months, I eventually gave up. All I was told was, your case is being investigated we will get back to you. Till now I think they are consulting Interpol, FBI....
With Kind regards Morris. M.
=========================================================================== "One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man." ~ Elbert Hubbard ===========================================================================
________________________________ From: Calvin Omari <calvinebarongo@gmail.com> To: Skunkworks Forum <skunkworks@lists.my.co.ke> Sent: Saturday, February 8, 2014 9:45 PM Subject: Re: [Skunkworks] OT: Safaricom Customer Care
Sorry about my employer's deteroriating services, what is it may be i can assist push for a solution Regards On Feb 8, 2014 6:43 PM, "Claude D'souza" <claudedsouza1@gmail.com> wrote:
Sadly some people in our society are fear driven.
My channels of communication are wide open :-) On 8 Feb 2014 15:03, "Tusker 21" <tusker212@gmail.com> wrote:
13+ million subscribers. May this be the reason?
On Sat, Feb 8, 2014 at 2:00 PM, Patrick Mathenge <kabiroz@yahoo.com> wrote:
Hi all,
Is it just me or has anyone else noted the deteriorating safaricom customer care? Requests that were initially almost real time are nowadays, well, to be effected withing 24hrs-and even then, you in most cases have to remind them that 24hrs have lapsed? Patrick Sent from my BlackBerry® _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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