Hi All,
We are looking for an IT support technician, with the following abilities.
- installing and configuring computer hardware operating systems and applications;
-
monitoring and maintaining computer systems and networks;
- talking staff/clients through a series of actions, either face to face or over the telephone;
- troubleshooting system and network problems and diagnosing and solving hardware/software faults;
-
replacing parts as required;
- providing support, including procedural documentation;
-
following diagrams and written instructions to repair a fault or set up a system;
- supporting the roll-out of new applications;
- setting up new users’ accounts and profiles and dealing with password issues;
-
responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties, if appropriate);
- prioritising and managing many open cases at one time;
-
rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
-
testing and evaluating new technology;
- conducting electrical safety checks on computer equipment.
regards,
Derrick