There is one thing I've noted about Dave's sentiments. The BPO sector is not so much fully developed in Kenya and there is no law which recognizes, protects or promotes the rights of individuals working in BPOs save for fragmented labour laws of Kenya. The fact that someone who was hired through (as?) BPO is still in probation six months later, means there is a loophole somewhere which Airtel (or any other foreign investor) is using as a point for exploitation. While it might not be right to blame Dave's colleague entirely because s/he was eking a living , Airtel needs to know that people can't be shoved off from one contract to another without any proper procedure being followed. The handling of this matter is casual, from my little understanding. On 25/01/2011, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
Dave,
This is a risk what everyone takes in working for a BPO. A disgruntled client can pull out of a contract (with all its legal implications) any time.Also, foreign firms have ruthless business practices, and there's very little Atwoli can do.
./bernard
On Tue, Jan 25, 2011 at 5:39 PM, Dave Kirirah <dave.kirirah@gmail.com>wrote:
I just pitied a friend of my who joined airtel customer care in november under an outsourcing company called Simbanet DC. They were promised that they would be formaly confirmed to be airtel staff in three months under new management called SPANCO an indian company. So it hit them yesterday the 25th Jan 2011 wen they were given contracts showing that they hv to be reviewed again so a probation of 6 months is required n in that case their salary is 15,300.
You kno nothing kills an employee moral than this .. 6 months with no guarantee of reviewal of salo.. Hell i think it inhuman. U cannot pay the tea girl the same amount u pay ur customer support team. And u can not call ur Genetor to fagia under ur desk if he earns 10k more than u. I mean.. common airtel.. INFACT UM gonna make this a topic just now.
On Tue, Jan 25, 2011 at 12:52 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Tue, Jan 25, 2011 at 12:44 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
This is a better read, and the Nation guys have been doing too much of Safaricom, kwani there are no other operators to interview? http://www.standardmedia.co.ke/mag/InsidePage.php?id=2000027389&cid=457&
Well balanced and openness! It did not side with any of the players who are bent on milking us dry!
Airtel juuu saidi.
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