Funny that only BongaPoints-redeemable stuff is always out of stock.

I'm sure that had you been purchasing the same, STOCK would have turned up from somewhere by now. in fact, they would have asked you for your phone no. to alert you when it arrives...

Mugo

On Thu, Aug 2, 2012 at 10:03 AM, Jangita Nyagudi <jangita.nyagudi@gmail.com> wrote:
True, not good.

Imagine I have a shop in Eldoret that says we have fresh mangoes, and
customers make the trip only to tell them it is out of stock.
Time *is* money (at least to me), don't say you can do what you cannot
do. We might as well all say we can do anything, only to tell
prospective clients "sorry, we don't offer this service at this time!"

On 1 August 2012 22:14, Odhiambo Washington <odhiambo@gmail.com> wrote:
> SCOM is not Animal Farm, I suppose then.
>
>
>
> On Wed, Aug 1, 2012 at 10:00 PM, Nicholas Mutinda <mutindah@gmail.com>
> wrote:
>>
>> i thought this only happened to those who are redeeming low end phones ie
>> 4000 bonga points........
>>
>>
>> On Wed, Aug 1, 2012 at 3:29 PM, Odhiambo Washington <odhiambo@gmail.com>
>> wrote:
>>>
>>> Well, [ Customer Loyalty ] == [ Customer Loyalty ] == [ Retention ],
>>> right? Is it a favor SCOM is doing anyone? It's very much part and parcel of
>>> Customer Service and service needs to meet customer expectations. I really
>>> don't care of there is no contract regarding customer loyalty, but the fact
>>> that it is there gives me the right to speak on it - as a Customer. If they
>>> were doing this to someone who doesn't give them money, then I'd listen to
>>> your angle.
>>>
>>> * No prejudice intended towards you*.
>>>
>>>
>>>
>>> On Wed, Aug 1, 2012 at 3:22 PM, Mark Mwangi <mwangy@gmail.com> wrote:
>>>>
>>>> First of all I do not think bonga point matrices and rewards are part of
>>>> the contract with Safaricom. Therefore arguing that the ratios are unfair is
>>>> looking a gift horse in the mouth. About the lack of stock and what have you
>>>> true that is appalling customer care but by and large Safaricom are
>>>> *relatively* the most responsive to complaints.
>>>>
>>>>
>>>> On Wed, Aug 1, 2012 at 2:43 PM, Odhiambo Washington <odhiambo@gmail.com>
>>>> wrote:
>>>>>
>>>>> @Joram,
>>>>>
>>>>> If you have 100000+ Bonga points, you know how much business that is to
>>>>> SCOM? I think they say crap - you spent only 1m on us!
>>>>> :-)
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 1, 2012 at 2:35 PM, Joram Mwinamo <joram.mwinamo@gmail.com>
>>>>> wrote:
>>>>>>
>>>>>> Kuna Mtu AMESIRIKA!!!
>>>>>>
>>>>>> On Wed, Aug 1, 2012 at 2:14 PM, Odhiambo Washington
>>>>>> <odhiambo@gmail.com> wrote:
>>>>>>>
>>>>>>> Imagine this:
>>>>>>>
>>>>>>> You have accumulated enough Bonga points to redeem some merchandise.
>>>>>>>
>>>>>>> You look at the revamped website and decide on one of the phones they
>>>>>>> have there.
>>>>>>>
>>>>>>> You go ahead and redeem. You get the password.
>>>>>>>
>>>>>>> You go to the shop to collect item. You are told Matrix was adjusted
>>>>>>> so what you redeemed is not applicable.
>>>>>>>
>>>>>>> You go back to your phone and redeem another item.
>>>>>>>
>>>>>>> You go to the shop to collect. The shop attendants tell you the item
>>>>>>> is OUT OF STOCK.
>>>>>>>
>>>>>>> You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of
>>>>>>> this anomaly. They acknowledge feeback.
>>>>>>>
>>>>>>> Three days down the line, no changes on the website. Merchandise
>>>>>>> still there, listed, thought out of stock!
>>>>>>>
>>>>>>> Is this not MADHARAU to Customers? Of what use is feedback which is
>>>>>>> trashed and not acted on - or better still, sat on?
>>>>>>>
>>>>>>> And look at the Merchandise Matrix - you need 40000 points to redeem
>>>>>>> a Samsung Galaxy Mini valued at 13k.
>>>>>>>
>>>>>>> 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't
>>>>>>> make sense really. Some sane proportioning needs to be taken into account.
>>>>>>>
>>>>>>>  And now because I am in rant mode - someone tell Safaricom to fix
>>>>>>> the issue with annoying call drops to their CS!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Best regards,
>>>>>>> Odhiambo WASHINGTON,
>>>>>>> Nairobi,KE
>>>>>>> +254733744121/+254722743223
>>>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>>>>>> I can't hear you -- I'm using the scrambler.
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
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>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Sent from my Voice Recognition Watch©
>>>>>> --------------------------------------------------------------------
>>>>>> Our greatest fear is not that we are inadequate,but that we are
>>>>>> powerful beyond measure.It is our light, not our darkness, that frightens
>>>>>> us.There is nothing enlightened about shrinking so that other people won't
>>>>>> feel insecure around you.As we let our own light shine, we consciously give
>>>>>> other people permission to do the same.
>>>>>> As we are liberated from our fear,our presence automatically liberates
>>>>>> others.
>>>>>>
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>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Best regards,
>>>>> Odhiambo WASHINGTON,
>>>>> Nairobi,KE
>>>>> +254733744121/+254722743223
>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>>>> I can't hear you -- I'm using the scrambler.
>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>>
>>>> Mark Mwangi
>>>>
>>>> markmwangi.me.ke
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>
>>>
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> I can't hear you -- I'm using the scrambler.
>>>
>>>
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>>
>>
>>
>>
>> --
>> Regards,
>>
>> Mutua Nicholas
>> He owns, I manage.
>>
>>
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>
>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
>
>
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