How can an outage be included in the cost of service provision? What is the component in KSH. of outage? Or do they mean to say the service cost 110k and coz outage cost 90k so all you need to pay is 20k.

On Nov 26, 2012 10:34 AM, <ashok+skunkworks@parliaments.info> wrote:
My Zuku connection was knocked out for a week after a brief rain (It was down for everyone on the road i am in ) -- I asked Zuku for a refund for the 7 day period  : 


Dear Ashok, 

Thank you for your email. 

Zuku exercises all reasonable attempts to ensure your service is uninterrupted. However, the services we provide are not fault free and these outages are included in the cost of service provision. 

This and more stipulations may be found in our Terms and Conditions of service. 


In light of the above, we are unable to provide the compensation you request. 

Any resulting inconvenience is regretted. 


Regards,

Loyce Chole
Billing/Customer Service Executive,
Wananchi Group  Limited,
Gateway Business Park, Block E
P.O Box 10286-00100 NAIROBI
Customer Service: 0 205 205 205
Mobile: 0732132200/0719028200
E-mail: billing@ke.wananchi.com
www.zuku.co.ke


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