Any idea what the FUP is on Faiba? Is there a detailed list anywhere? On Wed, Aug 19, 2015 at 1:46 PM, Job Muriuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
@ Wash, Yeah they do have dedicated connections at 15k - 20K per mbps depending on how much you subscribe to. The rates could have changed, but that is more premium offering.
Regards, Job Muriuki,
Skype: heviejob
On Wed, Aug 19, 2015 at 1:32 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
+1 to Emmanuel's explanation. I have had clients on my neck several times with such scenario. And when that happens, my friend, you don't find any JTL person on phone, even the ones you know at a personal level don't pick your calls!
@Job, I didn't know that besides Faiba Home/Biz, they also have dedicated connections - unadvertised..
On 19 August 2015 at 10:04, Emmanuel via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Job the experience i have is what makes me say this. It has nothing to do with Faiba FUP, it has all to do with Customer service , response time to restore a link thats down. You can try them but if your link goes down on a Friday after noon am sorry you will only get an engineer to fix it on Monday midday.
Most business today require INTERNET for communication and you can imagine the losses if you have no INTERNET from Friday to Monday midday simply because engineers were allocated duties on Friday morning and none is available till Monday for other allocations.
Am happy at Access Kenya .......Simple
Regards,
*Emmanuel Macharia* *Cell:+254.722.858.418 - Personal* *Cell.+254-738-858-418 -Direct *
************************************************************************************* *One thing i always do is Forget the past and Match forward towards Success*
On Tue, Aug 18, 2015 at 11:48 PM, Job Muriuki <muriukin@gmail.com> wrote:
@ Emmanuel. Why do you say JTL is a no go zone for 10mbps? If you want a dedicated connection you will get it but not at the faiba business prices as they have some FUP in them but for the dedicated its just as good other companies.
Regards, Job Muriuki,
Skype: heviejob
On Tue, Aug 18, 2015 at 8:44 PM, Emmanuel via skunkworks < skunkworks@lists.my.co.ke> wrote:
AS wash says JTL is no Go zone for such capacity , I tried and had the worst experience had to run back to Access Kenya and very happy customer now..
Regards,
*Emmanuel Macharia* *Cell:+254.722.858.418 - Personal* *Cell.+254-738-858-418 -Direct *
************************************************************************************* *One thing i always do is Forget the past and Match forward towards Success*
On Tue, Aug 18, 2015 at 2:18 PM, Tony Gacheru via skunkworks < skunkworks@lists.my.co.ke> wrote:
Probably customer service experience depends on the techie who is unfortunate to pick your call…..
*From:* Odhiambo Washington via skunkworks [mailto: skunkworks@lists.my.co.ke] *Sent:* Tuesday, August 18, 2015 1:17 PM *To:* mash lists; Skunkworks Mailing List *Subject:* Re: [Skunkworks] 10mb Dedicated Internet Link
Mash,
Actually JTL has the worst customer service in my opinion, right next to Zuku.
On 18 August 2015 at 13:11, mash lists via skunkworks < skunkworks@lists.my.co.ke> wrote:
I have Safaricom already and it works wonders. However, I need a backup and also want to hear what experience other people have.
Me ruling out the other 2 means I'm either working with them or have in the past worked with them and would not want anything to do with them in future.
JTL looks like the way to go. However, I don't rule out smaller firms. As for zuku, I've heard enough complains with home users.
On 18 August 2015 at 13:01, Kakai Eugene via skunkworks < skunkworks@lists.my.co.ke> wrote:
Go with JTL - although they too have issues, their downtime does not happen often. Access (IS) has very poor customer support. Safaricom is expensive for SMEs. IMHO.
Kakai
On Aug 18, 2015 12:51 PM, "Philip Musyoki via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Mash,
We have very few corporate internet providers, and if you rule out 2 of the biggest, you are remaining with either one or two others in Nairobi.Which leads me to think you have already made your choice, you are now just looking for some form of outside validation.
Without Liquid or Access (IS), you are left to deal with Safaricom, JTL and Orange (Telkom). As Wash said, contacts are on their respective websites. But it might all come down to which provider has infrastructure ready in your premises.
Zuku may also have some form of commercial offering, you can check them out.
On Tue, Aug 18, 2015 at 10:13 AM, mash lists via skunkworks < skunkworks@lists.my.co.ke> wrote:
All,
Any one who can give me a quotation for the above? Hopefully from a reliable company.
Liquid Telkom and Access Kenya do not qualify!
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