so Do we blame the companies or our peers who also work for the companies ? Airtel is just a big ass brand. in there, is a techie just like you and I .... my two cents ... On Mon, Oct 17, 2011 at 3:23 PM, Peter Osotsi <peter.osotsi@gmail.com>wrote:
Number 1 goes to ..... Airtel. After waiting for hours on end, and fiddling with your device, they tell you to wait one hour, 1-hr later the thing is not working, fiddles with the gadget again, wait an hour .... at that moment I can only see the energizer bunny.
Now, once you get tired visiting customer care centre, you decide to call CC, they keep you waiting another one hour or so, then when you describe the problem, they refer it to "IT", at that moment, the answer will always come thus "IT is working on it".
Must be the ugliest of them all.
I decided to stick with QB, at least they always sort me pap!
Peter
On Mon, Oct 17, 2011 at 3:16 PM, Joe Maina <maina307@gmail.com> wrote:
@ mugo lol eti u complain too much thats priceless, and which guys are those that can afford to be down 4 that long
On 17 October 2011 13:06, Odhiambo Washington <odhiambo@gmail.com> wrote:
Apologies in advance for cross-posting.
I'm somehow very appalled at the level of technical support we get from our Telcos. What surprises me is the fact they they have some of the best brains in the market, yet they simply cannot get these brains to address the consumer problems. A simple problem can take you ages to get solved -- unless you go behind the scenes and contact these techies at a personal level.
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