@Laura,<div><br></div><div>No need to get defensive.</div><div><br></div><div>Factory unlock only apply to phones shipped from Apple already unlock.</div><div><br></div><div>The fact that you have to unlock means that it can&#39;t be factory unlock. What you do is simply called &#39;white-listing&#39; where the IMEI of the phone is added to a list of unlocked devices maintained by Apple, the user syncs with iTunes and the phone is unlocked for use by any other carrier.</div>