The fact that responsibility and roles are not defined, no audit taken on problems and who should have been responsible. 
<div><br></div><div>Swift Global do not pay their customers for downtime, KDN does not pay Swift global for down time, the moment that people start been paid  , things will be taken seriously. </div><div><br></div><div>How many hours does fibre downtime on Safaricom last? well , Safaricom get paid for downtime.</div>