Apart from the staff in cahoots stuff, I think there's an lack of adequate Information Security on our networks.
I also sympathise with the lady who went to the media after 2 years of being taken round in circles by a bank that should in all fair means refund her money; they have ways to mitigate this probably as an operating cost, or a risk covered by insurers. (or classify it as a bad debt :-) )
So where does she go to after this... Our justice system is still a big mess to be sorted, thanks to the forces in place so far. Can you imagine waiting for several years for a case to recover 400K??
Add to that, a reliable source informed me that the the bank in this article was a victim of fraud towards the end of last year. Someone took control of their Pesa Pap system on a Saturday afternoon and withdrew KES 35M around agencies and ATMs before the fraud was discovered.
I think tis just a matter of time before organisations in our country take security seriously.
Mugo
Ndwex,let me twist this argument further what will stop the bank from refunding you money from money that you genuinely withdrew and later claim it was not you.regardsPatrick
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