LOL, thats quite funny. On 03/07/2009, Tony White <tony.mzungu@gmail.com> wrote:
There is also a sub-category - let's call it ID-10-TS. In this category are those cases where the support guys are at fault. Example:
I have a machine in a data centre, which I access remotely via SSH (I won't say where (well, I may, if given copious quantities of the 'amber nectar')). One time, I couldn't connect, or ping the box. (/me calls 'support') Support Guy: "machine is not reponding, but our network is ok - even if we plug another machine, it works" Me: "Are any of the warning lights on?" Support: "No - just the 'power' led" Hmmmm.... (/me drives to the data centre) On arrival, I find the machine is OFF!!! (the 'power' led was lit, because there was power to the box!!!)
Tony
2009/7/3 Dennis Kioko <dmbuvi@gmail.com>:
I second George and Kiti, lets start an "ID-10-T" where support guys can post the most ridiculous problems they solve.
On 03/07/2009, Kiti Chigiri <kiti.chigiri@gmail.com> wrote:
we weould have acode word for such "support issues" ...called them ID-10-T (read idiot) errors
On Fri, Jul 3, 2009 at 5:28 PM, David Ndambuki <damundx@gmail.com> wrote:
Dennis you wouldn't believe this, it has gotten to a point where i just renamed the guest account and set it to auto-login, put up appropriate printing perms, disabled auto play for removable devices ..... but you still find that after a week these guys somehow manage to mess it up.
I'm starting to think of thin clients veeeery seriously.
On 07/03/2009, George Njoroge <themburu@gmail.com> wrote:
Oooh Men,
Kioko you have made my evening. I think we should start a thread on that since it was very hilarious.
Cheerz Themburu
On 7/3/09, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
Dennis,
You've made my day. I remember in the 90's when we used to support SCB - Country wide.
Drive from Kisumu to Eldoret to find a keboard is unplugged !!!! OMG
Mileage and 10k per call ....you guys should be paid handsomely but I coudn't take it no more!!!
On Fri, Jul 3, 2009 at 3:58 PM, Dennis Kioko<dmbuvi@gmail.com> wrote: > you guys dont know what it is to be in ICT support. It is the one > place > where no one like picking calls. Most of the problems are at layer 8 > of > the > OSI Network model, the user. some of the problems i have solved in > the > recent past include: > > unplug a network cable from a desktop to a laptop > find out why a printer was not printing, whose user decided the > printer > cable ws the best place to hang her purse > Design a document in powerpoint(User doesn't have an idea how to) > > Worst of all, the users always know what is wrong with their > computers, > and > tell you what you should fix(why did they call in the first place). > > the best solution so far, is to give limited accounts and set strict > antivirus settings as someone pointed out. > > Otherwise, the user should be educated before they are emplyed. > 2009/7/3 chuks Jonia <chuksjonia@gmail.com> >> >> Thats tru bro, I official stop supporting anything windows as from >> 2002 when xp was dropped. Find Alternatives Dennis. >> >> On 7/3/09, George Njoroge <themburu@gmail.com> wrote: >> > Hey Kioko Dennis, >> > >> > I at one time did not forget, thats why I offered the >> > contribution in >> > the most brief way possible plus as the IT guy you should provide >> > alternative solutions other than the existing ones which are failing. >> > >> > @All Cheerz >> > themburu >> > >> > >> > >> > On 7/3/09, liwindi joshua <liwindi81@gmail.com> wrote: >> >> And some of them disable regedit >> >> >> >> Edwin Wambua wrote: >> >>> @Lawi, that wont always work since some viruses change registry >> >>> settings to ensure you can't display hidden folders. >> >>> You can make the changes suggested below to the registry; >> >>> >> >>> >> >>> http://tuxvoid.blogspot.com/2009/04/cannot-display-hidden-folders-and-files.... >> >>> >> >>> -- >> >>> I know everything, what I don't know I just haven't googled >> >>> yet. >> >>> >> >>> Edwin Wambua >> >>> >> >>> Tel No:+254721995519 >> >>> >> >>>
>> >>> >> >>> _______________________________________________ >> >>> Skunkworks mailing list >> >>> Skunkworks@lists.my.co.ke >> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> >>> Other services @ http://my.co.ke >> >>> Other lists >> >>> ------------- >> >>> Skunkworks announce: >> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >> >>> Science - >> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >> >>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >> >>> >> >> >> >> _______________________________________________ >> >> Skunkworks mailing list >> >> Skunkworks@lists.my.co.ke >> >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> >> Other services @ http://my.co.ke >> >> Other lists >> >> ------------- >> >> Skunkworks announce: >> >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >> >> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >> >> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >> >> >> > _______________________________________________ >> > Skunkworks mailing list >> > Skunkworks@lists.my.co.ke >> > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> > Other services @ http://my.co.ke >> > Other lists >> > ------------- >> > Skunkworks announce: >> > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >> > Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >> > kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >> > >> >> >> -- >> -- >> Gichuki John Ndirangu, C.E.H , C.P.T.P, O.S.C.P >> I.T Security Analyst and Penetration Tester >> infosigmer@inbox.com >> >> {FORUM}http://lists.my.co.ke/pipermail/security/ >> http://nspkenya.blogspot.com/ >> http://chuksjonia.blogspot.com/ >> http://www.kamongo.co.ke/ >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> Other services @ http://my.co.ke >> Other lists >> ------------- >> Skunkworks announce: >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general > > > > -- > with Regards: > Pornography and Technology: Buddies for Life? Find out at my blog: > http://gramware.blogspot.com > > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > Other services @ http://my.co.ke > Other lists > ------------- > Skunkworks announce: > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce > Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science > kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general > >
--
Regards, Alvin Ochieng - Corporate Account Manager GREENLINE TECHNOLOGY LIMITED| IT solutions Odyssey Plaza 2nd Floor| Mukoma Road | Box 61895-00200 Nairobi. |+254.20. 651755 / 552086 Fax +254.20-559841. **Wireless - 020-2405225 / 020 - 2429734 ** CellPhone – 0722-219938 / 0733610758 Help save paper - do you need to print this email? _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Conservatism is the adherence to the old tried against the new untried.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards,
Ndambuki Muthoka David Phne: +254733476463;+254722316140 Addr: 2084 - 01000 Thika, Kenya. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- with Regards: Pornography and Technology: Buddies for Life? Find out at my blog: http://gramware.blogspot.com _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Tony White _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- with Regards: Pornography and Technology: Buddies for Life? Find out at my blog: http://gramware.blogspot.com