Safaricom is made of rubber. Throw stones and they'll bounce back at you! Sent from Gmail for mobile On 5/7/09, Job Njogu <jnjogu@gmail.com> wrote:
I have been reading through all of these complains. From the sound of it it seems everyone who is complaining deserves the treatment and the poor services. Guys what is safaricom to start with. Its a company, a telecommunication one not related to anyone of you in any way, sorry for those who bought their shares. Every company's objective is to make cash and it ends there and safaricom has made lots of it at the expence of kenyans but I cannot remember a day I got quality from them. If its not dropped calls its static mhen calling, I rememeber a time it took me hours to load airtime, by the time it wa possible the need was long gone. People have been saying safaricom will improve services once competion is eminent but since no one is really moving from their comfort zones created by safaricom nothing will change. So please dont complain that safaricom is not doing anything because you havent done anything like trying out what competitors have to offer and prove to safaricom it acually needs you not the reverse. If Micheal Josephs reads he should know he still has a couple more years to take ingnorant kenyans for a ride.
On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com> wrote:
Today I called Safaricom Customer Care,,, to report a problem with voice calls in eldoret area a little distance from town. Since they put a new BTS a few weeks back, the calls have degenerated to a very bad level and sometimes no voice completely comes through...
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
After telling me her full names,, I report the problem - and that is where the problem starts. The lady was so freaked out cause after giving both her names that she refused to take responsibility for the problem I was reporting. A long 3 minute pause passes while I hear shuffling in the background. Meanwhile, I am not using the toll free line to call customer care.
She gave an excuse that the "system was down" and she couldnt log in the problem I was reporting. I told her that if the system was down, i am sure before the computers, there was something called "paper and pen" - so she could take the details on a paper and pen and then key in when the system is up...
She stuck to her story of the "system is down" ,,,
I said that i understood the system is down and since i was using my credit to call the landline [everyone knows that the 100 free toll doesnt really go through after 50 tries] then at least my airtime should not go for nothing,,, the paper and pen are still working, right ???
She told me to call later when the system was up. I reminded her that with a paper and pen, i dont have to reload credit to report the same problem - and since she is the problem receiver, the message is received- right ?
That is when she flipped out and hang up --- [am sure she will say that my credit ran out on the phone if they ever review that call like they claim :-) ]
-So when I look at the joke posted at the beginning of this thread - I would say, it closely captures what service to customers has degenerated to ---
They dont need us ,, we need them !!! :-) [?] =====
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-- Regards, Job Njogu Muriuki, Phone: +254736333075, +254202360107 Address: 42665 00100 Nrb
-- Sent from Gmail for mobile | mobile.google.com Regards Martin
