Hi, Had the same problem 2 days ago, called them, I got helped 5th time I called by a very nice lady, I wish they allowed us to do personnel review for them. David. On Fri, Aug 7, 2009 at 7:30 AM, mike oketch <mikeoketch@gmail.com> wrote:
Juzi I tried to check balance after loading 1,000 and this is what I got: *Name: * *Number: Safaricom* *Content: * *You are remaining with 0 MB of data that expires on 1970-01-01 00:00:00. SMS your ID number and Safaricom voice line separated by * to 450 to register* *Time: 05/08/2009 17:01:04* * * Safaricom has a problem with the system and it took 3 hours to update my loading of 1,000. I was angry first when it took 1,000 and refused to send me my 300mb. I called CC and they said I loaded nothing. I decided to wait till the next day but I was lucky the reply came after 3 hours
System showing 1970 instead of 2009 as expiry date and also wrong year. And below are the other messages received while attempting balancy query
*Name: * *Number: Safaricom* *Content: * *You are remaining with 0 MB of data that expires on 1970-01-01 00:00:00. SMS your ID number and Safaricom voice line separated by * to 450 to register* *Time: 05/08/2009 17:02:07* * * *Name: * *Number: Safaricom* *Content: * *You are remaining with 0 MB of data that expires on 1970-01-01 00:00:00. SMS your ID number and Safaricom voice line separated by * to 450 to register* *Time: 05/08/2009 17:09:22*
I asked a very senior manager of Safcom jana and he told me that its all about the changeover to this SEACOM.
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