> Hi Skunks,
> Have been following the thread on the frustrations faced by KCPE
> candidates and
> parents when trying to access the results online and via SMS.
> This is not unique to KNEC, it happens all the time to ATM bridge systems,
> Online transactions processing, SMS Based systems especially of late the
> MPESA.
>
> So what is the problem?
>
> Very simple, designers and developers of these systems do not understand,
> are
> not aware or choose to ignore the Queue Theory principles!!
>
> I will use a very simple example to illustrate the point.
> Imaging a queue in the bank waiting to be served by one cashier. If the
> policy
> of the bank is that a customer must be served within 10 mins, then the
> logical
> thing to do is to know when to turn away a customer who if they join the
> queue,
> will not be served within 10 mins. This is better than have all thousands
> of
> customers not served within 10 mins as per policy.......and will not kill
> the
> cashier!!
>
> In short, it is time developers started taking queuing theory seriously
> when
> developing these kinds of systems.
>
> Shad
>
>
>