I dont know why guys are personalizing KDN issues with Susan, I dont see what warrants attack on her character and career, she is juts doing her part like Rita does for Orange. 

If you did not get her explanation, ask for clarification, not blame it on her job description. I thought Skunks were better than this. 

Be objective, not subjective. 

At least KDN are picking up, and admitting what they did, so reminding them that they did it doesnt solve anything. 

So unless you have objective issues like unresolved problems, this may not be the post to say that somebody's email address looks like that of a watchman at KDN