Thanks guys.

I had encounter with a three clueless Support Engineers yesterday and really got pissed off. Luckily, my annoyance was taken over by some manager who called me this morning to apologize and assure me that they worked on the problems and were getting them resolved. Today evening I did not have problems with access. They fixed the routing issues.

@Oliver, what settings do they use for ASMTP for domains? I had to configure mail.gprs.safaricom.com for my friend (luckily this was on his phone which is on SCOM), because the (corporate support) engineers couldn't figure this out and were not aware that the settings given in the help sections of the CPanel don't work. I'd like to know what settings to use when not within their network.

Somehow I believe I'll find someone within to push to get the services to work, because if business is lost, they might be made to pay - based on logs obtained from their servers!

On 15 November 2013 19:24, m mugo <mugo2of3@gmail.com> wrote:

My take; Bad Move.

Take all the troubles stated above and add others, unless there's been an improvement in the quality of service.
I had a friend with a couple of simple domains (less than 10 email accounts) and he had to transfer them to an international host after a few months.

What surprises me is that despite Queen Bee offering reasonable service in all other areas, they are unable to put together a decent team of Systems and Network Admins to run some kind of acceptable hosting platform.

BR.

On Fri, Nov 15, 2013 at 9:30 AM, geoffrey gitagia <ggitagia@gmail.com> wrote:

The cloud is even worse from my experience , network blocks , port blocks , takes 3 days to get a RAM upgrade , and u never get a good contact person .. in short ..stay clear bana ... i have a contract (masaibu)

On Fri, Nov 15, 2013 at 9:09 AM, Oliver Ndegwa <olie.ndegwa@gmail.com> wrote:

btwn now they allow 'authenticated SMTP' before they dint

On Fri, Nov 15, 2013 at 9:07 AM, Oliver Ndegwa <olie.ndegwa@gmail.com> wrote:

Boss welcome to the world of problems.

I have several domains hosted here. The system outage is very high. There is a system maintenance almost weekly which is normally followed by down time and you have to follow up all the time for the system to be restored. They keep changing the cpanel and webmail keep dying.

what is worse is the email delays, you can miss your emails for 3 days only to get them all at once in a night and they never admit whenever there is problem.

The normal practice with domain hosting is that once you register and host you should only contact your provider during renewal of service. Not every day, you have to call support very annoying. If you have hosted before with host-gator, ready hosting or rack-space, you will definitely see a great difference in terms of platform and hosting maturity and stability. 

Oliver

On Thu, Nov 14, 2013 at 3:32 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:

Hello world,

For those of you who are hosting their mail/web services with
Safaricom (from domains.safaricom.co.ke) what is your general
experience?
I advised and assisted a friend to sign up for these services
yesterday afternoon. I have been configuring the services - starting
with the mail accounts and my experience accessing the Cpanel/Webmail
has been awful. Timeouts even when you are on SCOM's network (3G).

Is this the norm or it's just an unfortunate day with the speeds?

Do they allow allow sending from other networks - aka authenticated
SMTP were someone to use MS Outhouse, for instance?


--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
"I can't hear you -- I'm using the scrambler."
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