+1 @Kivuva, I hope Airtel sorts out the bigger issue: that a line should be deemed active if a subscriber is using Airtelmoney! On 17/07/2013, Kivuva <Kivuva@transworldafrica.com> wrote:
What about the guys in the bush in Lokichogio or Kalawa? How will they know this high powered, high technology networking forum exists..
We need a more proactive approach.
Good to see that the list is powerful and works.
Warm regards ______________________ Mwendwa Kivuva twitter.com/lordmwesh google ID | Skype ID: lordmwesh
On 17 July 2013 12:45, Tony Likhanga <tlikhanga@gmail.com> wrote:
The biggest tragedy with Airtel, as MJ once noted, is the outsourcing of the Customer Care functions.
The smiling/patient attendants you deal with are NOT Airtel employees. In most cases, they are not given any comprehensive training that ties up all the business workings of the company. It's just amazing that they have to attend to our issues despite all these shortcomings.
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