Thanks Nyalita Just called your call center for the manyeth time n was asked to give them 48hrs (seriously!) apparently its a problem with Iradium, no idea who that is. Makes me wonder though, for a company that spends so much on marketing, how come the technical dept is so disorganized, why hype services that you can't support? Regards Jared Koyier On 22 June 2012 18:35, Alex Nyalita <nyalita@gmail.com> wrote:
Hello Jared,
My apologies on behalf of the safaricom domain team if this really happened. I must say this is an isolated case and I will see to it that its resolved.
Kindly let me know if you do have any unresolved issue I could follow up on.
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Kind Regards,
Alex Nyalita
On Fri, Jun 22, 2012 at 6:11 PM, Jared Koyier <jaredkoyier@gmail.com>wrote:
@nyalita, couldn't help to notice that you work at Safaricom, how long does it take to resolve simple domain issues? How long does it take to edit domain records? Everytime I have talked to once of your call center guys, i can always feel some level of incompetence somewhere, sorry to say.
Regards Jared Koyier
On 22 June 2012 18:03, Alex Nyalita <nyalita@gmail.com> wrote:
70character? I beg to differ. This should be password strength and does not intimate you have to type 70 characters. You might need to go back and recheck.
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Kind Regards,
Alex Nyalita
On Fri, Jun 22, 2012 at 5:10 PM, Jared Koyier <jaredkoyier@gmail.com>wrote:
I bought a .co.ke domain from Safaricom 2months ago @4000/=. Since then I have experienced service issues which take longer than acceptable amount of time to resolve, the first issue related to the wrong FTP details, when this was resolved I couldn't create a database on my hosting coz it required 70character long password, when this was resolved again, now the A records resolve to google instead of the IP to which my files are loaded. Been struggling with this bunch for the past 1 month incurring telephone cost of about 2000/= and lost business opportunity of about KES.0.5m. I've also incurred anger worth about 200k
My question is: 1. If anyone has some legal experience, do I have grounds to sue? 2. Does anyone on this list have Safaricom domain SLA? 3. is there anyone on this list who can serve as a witness(Similar experience)? 4. Other than the courts and what are the other redress that I can pursue? 5. Anyone here with similar experience? Please co-join in the suit?
Regards Jared Koyier
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