Alex and Bernard you are mixing up two issues here: the ideal and what is.
It is not from the benevolence of the butcher, the brewer, or the
baker, that we expect our dinner, but from their regard to their own
interest.
Adam Smith
An Inquiry into the Nature and Causes of the Wealth of Nations, par. I.2.2
The telcos will continue giving crappy service, and they are not alone in this, until regulation forces them otherwise. As Bernard rightly points out, an actual Consumers Association would be a huge step forward.
That said am stymied when Alex argues, and a second time at that, "Over [the] last 1 year the service was degraded..." and still has an issue with Orange upgrading its network. BTW Alex, Orange did reduce the prices of their data bundles.
Bernard, as fas as data goes, I gave all 4 telcos a shot and cost and quality is what motivated me: http://bit.ly/OrangeData, http://bit.ly/SuffData, http://bit.ly/ZainData.
Zain's unlimited is the cheapest but it didn't work for me in a number of places.
Cost also motivated the voice switch to Yu. From a minimum 100 per day to 100-150 every 2 days.
What, Benard, if i may ask are you using for Data and Voice?