Dan, I really don't know whether KDN has a customer relations policy because such complaints are damaging the image of the company. Does one really have to wait for three months to have internet connection? I wanted to have internet for an educational institution where I work and KDN was among the top three companies for provision of the service, but have thought it wise to intentionally delay the internet services. I'm not sure whether I should carry on with approaching KDN as a final resort or still mark-time, because poor customers relationship is not my preference. To be fully convinced that KDN is the choice, there must be assurances from your end. Further does KDN provide SLAs? Thanks On 02/09/2010, Dan Kwach <dan.kwach@kdn.co.ke> wrote:
Hi Lawrence,
Kindly and directly send me details of the contact person you have been handling this issue with. I would appreciate if you can do this off-list or give me a call through 0736373662.
Rgds, Dan O.Kwach, Kenya Data Networks.
On Wed, Sep 1, 2010 at 10:10 PM, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
On 1 September 2010 12:09, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
Where is Dan of KDN ???
Or John?????
Maybe they 'vuka-ed'
On Wed, Sep 1, 2010 at 12:08 PM, Lawrence Kago <lawrencekago@gmail.com> wrote:
& still counting!!
On Wed, Sep 1, 2010 at 11:55 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
lol !!! 3 months??????????
On Wed, Sep 1, 2010 at 11:48 AM, Lawrence Kago <lawrencekago@gmail.com> wrote:
We have been trying to contact KDN to install Fiber internet for our sister company down at karen for 3 Months now & nothing yet have been done...even site survey!
Does anybody have a contact person who can assist,(We have written mails & copied over 3 bosses=nothing )
I'd be glad to turn to other ISP's but the decision was made & reversing might take even long.
Any idea on how to go about it?
-- No mountain is too high to keep you from Climbing it....
Lawrence K +254720784912
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-- No mountain is too high to keep you from Climbing it....
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_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
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-- Solomon Mbũrũ Kamau
***************************************************** Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
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-- Sent from my mobile device *Solomon Mbũrũ Kamau* ***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!* AND *It is better to die in dignity than in the ignominy of ambiguous generosity! * http://smiley2.wordpress.com http://mburu.sikika.co.ke