IMMEDIATE AVAILABILITY WILL SECURE *Key Responsibilities:* • Telephonic technical support case troubleshooting and resolution (accurately and fast) • Escalation of cases and customer feedback (where required) • Assist clients with the use of our services and ensure best practice configuration • Train clients and partners via online training methods • Tracking and management of client trials. • Escalation and follow-ups of technical issues • Create FAQ's and customer help documentation • Implementing customers to use the our service & applications *Essential Skills and Experience:* Within this corporate IT environment you will be required to have: • In depth TCP/IP Networking and inter networking knowledge • Knowledge and understanding of Microsoft Exchange 2003, 2007, 2010 and 2013 and/or other mainstream messaging & collaboration platforms (Sendmail, Exim, Postfix, qmail,Domino or Groupwise) • Server, network, and enterprise applications and/or systems integration experience • Must be fluent in English and able to articulate technical issues clearly over the phone and in writing. • A culture of service excellence and problem ownership • Effective problem resolution and troubleshooting /root cause analyses skills and experience. • A PASSION for excellent service and support! • Experience of providing technical support to SMB and Enterprise Administrators • Experience with Microsoft Active Directory • Experience with email anti-spam and anti-virus solutions. • Experience with the SMTP protocol and mail routing in general • A background in technology and service operations • Ability to establish and maintain effective working relationships with cross-functional teams Working knowledge of UTMS eg Cyberoam,Fortinet Products • Extremely strong organizational and time management skills Qualifications: • MCSE, MCTS, MCITP,CCNA/CCNP ,Linux qualification or equivalent is essential • Previous experience in an ISP is desirable