I second Davy. Dan is definately part of the solution, Dan and Rita @tkl, no one puts themselves on the firing line if they are not dedicated. On Tue, Aug 17, 2010 at 1:45 PM, David Njuguna <dnjuguna@gmail.com> wrote:
In all fairness Dan is part of the solution, he listens to the client and responds to the client unlike some people in support who pretend to listen to the client and then act in a way to suggest either A. They do not have the most basic training on Networking or B. They do not think the client knows what they are reporting.
@Dan, keep up the good work!
David
On Mon, Aug 16, 2010 at 5:30 PM, Rocky Mbithi <rockymbithi@gmail.com>wrote:
lmao
On Fri, Aug 13, 2010 at 12:23 PM, [ Brainiac ] <arebacollins@gmail.com>wrote:
no quams guys, all is well. @victor, can i collect on behalf of KDN? :-)
On Fri, Aug 13, 2010 at 5:17 AM, Victor L. N. <lenchi@inbox.com> wrote:
@Dan, please do apologize to Brainiac on behalf of KDN... I left KDN because of the same customer service issues (to Orange by the way). The customer service system is so bad that even after refunding my deposit, they have never collected(oops)... their nano station and the wireless router that came along with it.
No pun intended bro.
On Thu, Aug 12, 2010 at 7:55 PM, Dan Kwach <dan.kwach@kdn.co.ke> wrote:
Hi Brainiac,
Not denying you the right to air your grievances in any way but wouldn't it have been a more objective approach to raise such an issue in such an elaborate way with the provider - KDN prior to raising it in an open forum whilst still targeting the very entity?
Lenchipai Nakodony SUNTEL LTD "Idealism is what precedes experience"
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