With regards to losing market share, the first half results speak for itself. While safcom has a lot on their hands, i applaud them in being the first in providing a customer care platform that many feared venturing to. Indeed, many corporates have followed suit, some with a few goof-ups (barclayskenya anyone?) but commendable nevertheless.

On Tue, Dec 18, 2012 at 3:48 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:

Losing Market Share? 80% of voice calls have been made From Safaricom for quite a number of quarters. Sometimes, people just need to vent. But they can use the feedback to improve their products, or simplify the same.
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