On Wed, Mar 23, 2011 at 11:09 PM, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:

We are in the same boat.

My average bill is about Kshs. 350 - Kshs. 400, last month's bill came
to over Kshs. 600. I paid Kshs. 700.
Then using their email generated response (bill@kplc.co.ke), this
month's bill has shot to Kshs. 1,115.
I've contacted them via the customer feedback form on their website
and #KenyaPower on twitter, but there's no response.
I haven't made any changes to the normal electrical gadgets in the house.

I think the government is collecting $$$ 5(2 3@1 'Ocampo Six', whether
we like it, or otherwise!

On 23/03/2011, Crystal Watley Kigoni <crystal@voicesofafrica.org> wrote:
> I am with you. We usually pay 4,000 Ksh per month (big family) and all of a
> sudden we got a bill for 17,000 Ksh. How that makes any sense I cannot
> figure out. My husband spent an entire day in their offices only to be told
> to go to the main office branch. What is with customer service in Kenya?
>
> On Wed, Mar 23, 2011 at 8:02 PM, Odhiambo Washington
> <odhiambo@gmail.com>wrote:
>
>>
>>
>> On Wed, Mar 23, 2011 at 19:55, Felakut Theo <egmasp@yahoo.com> wrote:
>>
>>> guys ,
>>>
>>> i totaly need some insight here,
>>>
>>> on 2nd march i paid KPLC my bill of 280KSH and my balance was reading
>>> -19.80 ksh...which was very correct since i paid in excess.
>>>
>>> now in less than 20days...my bills are reading over 2500ksh.
>>>
>>> to make it worse i have been away from for 2 months and i had switched my
>>> main switch off.yet i get my unit reading that i have consumed over 190
>>> units.
>>>
>>> Is this logical and which is the right channel to resolve with KPLC.?
>>>
>>>
>> Thanks for raising this issue. I too am affected.
>> For the last three months, I have had to pay an average KES 2,500 every
>> month to KPLC, yet there is nothing that has changed in the house that
>> would
>> suddenly make by consumption to double. Before that, I used to pay average
>> 1,200 monthly. There must be something that KPLC are upto, and I surely
>> need
>> to know what it is.
>>
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> Damn!!
>>
>>
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>
>
>
> --
> Crystal "Naliaka" Watley Kigoni
> Executive Director
> Voices of Africa for Sustainable Development
> crystal@voicesofafrica.org
> http://www.voicesofafrica.org/
>
> Intersat Broadband Services
> Solar Powered Advanced Rural Communication (SPARC)
> Project Coordinator
> crystal.kigoni@intersat.ae
> http://www.rik.co.ke
>
> Twitter: VOA_Crystal
> Skype: crystal.naliaka
> Facebook group: Voices of Africa
>
> "You must be the change you wish to see" - Gandhi
>
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