Well it's not only Barclays. Had a bad experience with StanChart about a month ago. Took an hour to serve 3guys with the excuse being "systems are down". At least the pretty lady's smile partly made up for it 

Regards,

Alex

On Wed, Feb 5, 2014 at 2:59 PM, Mickey Mickey <michaelakunga@gmail.com> wrote:

I spent 1 hour 53 minutes  to get served with 2 people in their 5-7 teller banking hall  at Ruaraka. I understand the staff hate paper work, so they spend more than lunch can take.....unless you are roasting an elephant skin, 2hrs?

Best Regards,
Michael Akunga.
Freelance Research Writer, Web and App Developer
Cell No:   +254 726 174 815
E-Mail:     michaelakunga@gmail.com
Skype:     michaelakunga

Viber:      +254 726 174 815

On Wed, Feb 5, 2014 at 2:23 PM, Sylvesta Kiprop <sylrop@gmail.com> wrote:

was in kisumu branch and witnessed same, the queue is enlarging while the staff over counter run for lunch leaving one to serve clients

On Wed, Feb 5, 2014 at 2:11 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:

I posed the same query to a member of staff. I understand there was mishap at (one?) their data centre affecting mostly over-the-counter transactions. I was appalled by their BCP-readiness, or lack of it.

On Wed, Feb 5, 2014 at 1:33 PM, Mickey Mickey <michaelakunga@gmail.com> wrote:

At barclays the systems are down and everything is 16 century. Paper work. Now, the amazing thing is their new deposit slip. It requires you to fill in  more than usual including cellphone and email. This is enormous data considering most deposits include none barclays members. So what is the security of such private data???? Why would a bank like it have a stalled system? I ponder as I watch the snaking queue of people. Only in 16 century I conclude.

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