Rita, Thanks, you should head that team, you are prompt in response. David. On Tue, Jul 21, 2009 at 10:21 PM, Rita Gitobu<rgitobu@gmail.com> wrote:
David,
Kindly note as we speak Orange Internet services are now being handled in house that is why we have a dedicated customer service number 121 or 020-2222121.
Regards,
Rita Gitobu
On Wed, Jul 22, 2009 at 8:12 AM, David Mugo <raidarmax@gmail.com> wrote:
Rita,
You seem like a sober person in the midst of the telkom kenya's drunk techs. Please tell me why your customer support is outsourced to people who dont even understand your products. It is the most frustrating thing to call someone for help or info and you end up being the one teaching them what they should already have known before they got their job.
David.
On Tue, Jul 21, 2009 at 10:08 PM, Jose Ngunjiri<ngunjirijnr@gmail.com> wrote:
I love em replies.They are so clear.Good job Gitobu!Good job!
On 7/22/09, Rita Gitobu <rgitobu@gmail.com> wrote:
All,
Sorry for taking long to respond.
*Murigi,*
On the part of reselling, kindly send me your company profile to rgitobu@telkom.co.ke then will forward to the relevant partied who are dealing with a group of resellers known as Business Service Partners and they will call you to book an appointment to disucss further.
*Watson,*
On the Nyahururu sorry the line has to first be installed and the distance is from the exchange therefore they will advise you whether its possible at the point of installing the line or not. Kidnly give me your details and someone from Nyahururu will call you and book an appointment.
*Benson,*
You do not have to buy a livebox. Kindly give me your details and someone will call you back.
Thank you.
Regards,
Rita Gitobu
On Wed, Jul 22, 2009 at 1:10 AM, Murigi Muraya <mmskunkworks@gmail.com>wrote:
Rita,
Kindly note, some (though not all) of my comments in the context of you (Orange ADSL) winning more market share.
Hear you have some good SME packages coming up. How does one become an ADSL (credit) reseller? Or are you relying only on the Orange sales team and Telecare centers to do this for you?
On Mon, Jul 20, 2009 at 11:31 AM, Rita Gitobu <rgitobu@gmail.com> wrote:
Muraya,
A clarification on your earlier mail.
One computer can connect to the Livebox after which as many devices that are Wi-Fi enabled can connect to the Livebox. It is a Multi Wi-Fi connector (phones, Laptops and other Wi-Fi enabled devices can connect to the Livebox).
Secondly, kindly note the reason why we have the fair usage policy what you have described being wrong is to ensure Home User get good quality service.
Kind Regards,
Rita Gitobu
On Sat, Jul 18, 2009 at 1:42 PM, Murigi Muraya <mmskunkworks@gmail.com>wrote:
> The first two links below indicate wi-fi connectivity is enabled. > Take > this to mean 1 PC (the ONE allowed to browse) can connect to the > modem / > router via wi-fi. > > http://orange.co.ke/internet/broadband-nyumbani-prepaid.php > > http://orange.co.ke/internet/broadband-nyumbani-postpaid.php > > > > http://orange.co.ke/internet/pdfs/Orange_Internet_Terms_and_Conditions.pdf > > http://orange.co.ke/help/faq-adsl.php > > Safaricom (and other mobile internet providers) cannot control how > many > people connect to the internet via their GPRS-EDGE-UMTS-HSDPA > infrastructure > at any particular time. If a crowd of 5000 comes into an area for a > convention and 1000 of them use Safaricom to connect to the > Internet, > QoS is > just compromised. If they do not have sufficient network capacities > to > accomodate the increased load ...... > > > > On Sat, Jul 18, 2009 at 11:00 AM, Philip Musyoki > <pmusyoki@gmail.com>wrote: > >> Just an hypothetical question. >> >> If in another world in a different dimension oxygen was for sell, >> and >> then you buy a fixed volume per second of oxygen from you oxygen >> supplier >> and because you breath a lot, you supplier terminates you oxygen >> connection >> after you hit a certain limit the supplier has set, will that be >> acceptable? >> >> >> >> On Fri, Jul 17, 2009 at 8:25 PM, Murigi Muraya >> <mmskunkworks@gmail.com>wrote: >> >>> You are safe @ 8.0 Gb per month. It is when the counter hits 8.05 >>> Gb >>> that you are downgraded (only for that month) to 512 kbs then to >>> .. >>> >>> Clearly when TEAMS goes live the download limit will increase. >>> They >>> will probably try and cap usage to 20-30 Gb. Some attempts to >>> enforce >>> usage >>> caps are meeting resistance elsewhere. Alex Gakuru ako wapi? >>> >>> http://www.wired.com/epicenter/2009/04/congressman-to/ >>> >>> >>> On Fri, Jul 17, 2009 at 7:51 PM, Tony Likhanga >>> <tlikhanga@gmail.com>wrote: >>> >>>> @Murigi, >>>> >>>>> >>>>> For the 1 Mbs package, there is a download limit of 8 Gb - fair >>>>> use >>>>> policy. Thereafter one is downgraded to 512 kbs for another 4 Gb >>>>> of >>>>> downloads, is then downgraded to 256 kbs for nother 2 Gb pf >>>>> downloads and is >>>>> then downgraded again to 151 kbs. Was not told if what happens >>>>> after >>>>> 1 Gb @ >>>>> 151 kbs. >>>>> >>>> >>>> Are these download limits tagged to some time frame? Like if I >>>> do >>>> say >>>> 7Gb per month then I'm safe? >>>> >>>> >>>> _______________________________________________ >>>> Skunkworks mailing list >>>> Skunkworks@lists.my.co.ke >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> Other services @ http://my.co.ke >>>> Other lists >>>> ------------- >>>> Skunkworks announce: >>>> >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >>>> >>>> >>> >>> _______________________________________________ >>> Skunkworks mailing list >>> Skunkworks@lists.my.co.ke >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> Other services @ http://my.co.ke >>> Other lists >>> ------------- >>> Skunkworks announce: >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >>> >>> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> Other services @ http://my.co.ke >> Other lists >> ------------- >> Skunkworks announce: >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >> >> > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > Other services @ http://my.co.ke > Other lists > ------------- > Skunkworks announce: > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce > Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science > kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general > >
-- Rita Gitobu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Rita Gitobu
--
jose-kic.blogspot.com | Readiness | Availability | Uptake | Impact | _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Got any life problems? visit www.dearkenya.com _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Rita Gitobu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Got any life problems? visit www.dearkenya.com