On 1 February 2010 21:05, Michuki Mwangi <michuki@swiftkenya.com> wrote:
Hi Joram,
Joram Gachuiri wrote:
I trust that we have ZAIN/Safcom VAS guys on this list who may asist. I can assist any of them in the troubleshooting if need be.
Thanks for the detailed explanation of this. I will keep you posted, i have to say am pleasantly happy with the private response from Safaricom willing to investigate this.
Clearly Zain is very prompt to invoice me but not too quick to reply to my support email maybe its a time to cross over :(
From my experience with Zain CC, they'll call you if you did write an email explaining your case. On a number of occasion, they make sure my queries are answered whenever I send them an email. The problem here is that you might not get a response within a day. But they'll surely call you.
Anyways, thanks much.
Regards,
Michuki
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