Great news...Im sorted. And no I didnt get frustrated, and wasnt looking to bash the guys..but I know how difficult getting support can be. In comparison to the wimax obviously the cable performs better.

Now lets get some work done..

jgitau

On Fri, Nov 25, 2011 at 11:46 AM, TheBigBoss <thebigboss@peperuka.com> wrote:
Well Gitau I had issues with Zuku too... On cable but router was badly
set and signal was very very weak.

It took 15 days to get Zuku technicians to my place.

Some tips:

1/ Shout on FB and Twitter + join FB Zuku group + send email to support daily.
They should reply and fix the issue.

2/ If you call, don't waster your time trying to fix things on the
phone because most people there don't know what they are doing; it's
useless and painful...  The best way to approach it is to call and
immediately request for visit of a technician; if they say "what's the
issue, may be we can resolve it on the phone", just tell you have too
many issues and want a technician, that's it !

Otherwise, I am OK with Zuku cable; it's very very cheap and perfect
for home use.  The only thing I dislike is that I have to
unplug/replug the device every day or every two days :(

Cheers

On 25 November 2011 11:36, John Gitau <jgitau@gmail.com> wrote:
>
> @Andrew - No I need another link, flats coming up next to my place have
> screwed up any wireless signal including 3G and wimax. They are still
> building so it might not make sense to get that fixed for now.
>
> ZUKU has fiber here (past experience with their wimax was just bad) their
> support was worse than the service but Im hoping the fiber redeems my
> opinion. I however hope I never ever have to call them for anything after
> this starts working.
>
> @brian - Im not frustrated yet...but Im getting there...
>
> Again does anyone have a way of reaching them on another line....
>
> On Fri, Nov 25, 2011 at 11:29 AM, Brian Ngure <brian@pixie.co.ke> wrote:
>>
>> John,
>>
>> Welcome to the queue of frustrated Zuku customers.
>> On Fri, Nov 25, 2011 at 11:21 AM, John Gitau <jgitau@gmail.com> wrote:
>>>
>>> Damn it Zuku just undid some serious goodwill
>>>
>>> Does anyone here have a number for the guys doing provisioning at ZUKU -
>>> I have had installers coming by my house for two days waiting for a Work
>>> order which is waiting for a ready for service before they can activate
>>> service for me and my neighbors.
>>>
>>> Gitau
>>>
>>>
>>>
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>>
>>
>>
>> --
>> Regards
>>
>> Brian Ngure
>>
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>
>
>
> --
> **Gitau
>
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--
TheBigBoss
Nairobi, Kenya
Email: TheBigBoss@peperuka.com
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