Dear Mr Ngure,

Kindly note that we have received the feedback you sent in regards to the inconvenience experienced as as result of the wifi cable modem fluctation.

Please note that all these has  been duly escalated to internally so that we amicably resolve the current inconvenince

As per our previous correspondences on with our support E-mail we reassure you that a comprehensive plan in place to exhaustively resolved this matter. We are confident, as a result of these actions, that Wananchi will emerge as a more reliable and customer responsive service provider than ever before.

We urge your patience as we diligently work on this issue and subsequently apologize for the inconvenice caused.

We look forward to the continued business relationship.

Thank you.