Not justifying poor customer service but I know first hand from running Whive.org its not possible to offer quick and timely support to every enquiry due to capacity issues.

It is more scalable to have good on-line documentation and hope developers can read through before making the call.

Am open to any other solutions available to solve this issue...

John

On Fri, Sep 27, 2013 at 11:42 AM, Eugene Maritim <kiprotich.maritim@gmail.com> wrote:
@Alex,

I agree that their customer/developer support service is VERY POOR, but their documentation is pretty much straight forward and I did
not have any issue developing/testing on their sandbox environment




On Fri, Sep 27, 2013 at 11:38 AM, Kisakye Alex <kisakye@gmail.com> wrote:
Simple, just look at their support forum and see how many frustrated devs have not been answered.

Alex
From: Joseph Tintale
Sent: 9/27/2013 11:22

To: Skunkworks Mailing List
Subject: Re: [Skunkworks] New PesaPal site

@Alex, I disagree with you. PesaPal offers good support to devs. Have you even tried checking their dev area?


On Fri, Sep 27, 2013 at 11:14 AM, Kisakye Alex <kisakye@gmail.com> wrote:
This company has the worst support for devs.
Alex
From: Agosta Liko
Sent: 9/27/2013 10:54
To: Skunkworks Mailing List; KICTAnet ICT Policy Discussions
Subject: [Skunkworks] New PesaPal site

3 years in, we have a new website
www.pesapal.com

Sign up and buy something if you are a consumer

Sign up and accept Visa, MasterCard, Mpesa etc if you ran a business





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