Very probably so, although I wish we had quantifiable evidence. On Mon, Nov 28, 2011 at 11:42 AM, Juggy Boy <am.mambo@gmail.com> wrote:
Does it mean that Safaricom is now the only serious and most reliable network despite carrying over 80% of kenya's traffic [Voice,data & m-commerce] ? Just asking....
On Mon, Nov 28, 2011 at 10:58 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
They keep changing their customer service lines .... i too knew the 710 then *111# ussd code universal and *180# for data services (which are also included in the *111# )
On Mon, Nov 28, 2011 at 10:51 AM, Ken Teyie <kenteyie@gmail.com> wrote:
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended) I thought Customer care line for Airtel is 710** FYI
On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
time time time
On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi < kinuthia.ngugi@gmail.com> wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote: > Its funny how in other countries like Malawi and Zambia that Airtel is much > better there > > On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote: >> >> Hi Jared, >> >> Sorry about your experience. I have also faced the same with >> KenCell/Celtel/Zain/Airtel/...... customer care. >> >> What I really don't understand, is their idiotic insistance on playing >> back advert after advert while you are on hold with their IVR system. I >> mean really.... I am already on your network. Hello... you don't need to >> advertise to me!!! It really pisses me off. >> >> But I guess they just don't care about (already existing [hint, hint]) >> customers. I mean, who else are they going to irritate? [?] >> >> On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier < jaredkoyier@gmail.com> >> wrote: >>> >>> After heavy usage,I exceeded my limit by 1/- on Safaricom line and >>> without a blink got disconnected. Am not complaining about that, kinda >>> gotten used to it now. >>> >>> Since I still had lots of calls to make I bought a zain/airtel line. >>> Loaded it with 500 airtime and sat pretty to make calls, this was just >>> about when arsenal vs fulham match was about to start. >>> >>> Shock on me I couldn't make calls,frantic calls to 111 airtel customer >>> care disconnected just like any other call I tried to make. 10min later >>> aft reading the Mwaks that come with the line I called 222. By this time >>> it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either >>> past the a zillion AVRs. Why would i want to know how much it cost to >>> call India anyway,I don't give a hoot. >>> >>> When I finally did, just as the teams were getting back on the pitch the >>> gentleman on the zain side told me they are having a network issue around >>> my area...promising answer,until I asked him how it was that I was able >>> to call airtel and whether the channel was different. He calmly told me >>> to switch off my phone and thanked me just before I shouted bullshit. >>> Problem always come in twos and as the zain guy hung up, and so,vermalean >>> scored an own goal. >>> >>> Frustrated at the two issues, I decided to call zain again, did another >>> round of filanga free musicals and 20minutes later I was talking to a >>> lady. My charge was dying too so I kinda wanted the conversation crisp. >>> She calmly told me I calling using an orange line! How the F&$( is that >>> even possible to call222 from another provider sim. Before I could digest >>> that load of fart,she told me the line belongs to francis >>> wanjala....hehehe. "so now you have access to Orange databases?", I >>> asked. As if doubting myself,I took the plastic that hold the sim and >>> looked at it hoping to see orange but all I saw was zain. The >>> conversation was crisp indeed coz mysteriously I got a prompt to leave a >>> message...I ended up hanging up >>> >>> Tried calling the number a few more times after the arsenal draw but >>> couldn't get through to customer care. Watched Juventus match all through >>> while trying to get past the 222 avrs but couldn't. Then like a stroke >>> of genius it hit me that the people I wanted call had slept anyway. >>> >>> I gave up , 500/- lost, lost opportunity,frustrated and convinced that >>> better the devils(read safaricom) than the Indian you don't. >>> >>> >>> Sent from my iPad >>> _______________________________________________ >>> Skunkworks mailing list >>> Skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >> >> >> >> >> -- >> Regards >> >> Brian Ngure >> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > >
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__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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