@Mike, let us avoid being harsh with someone who really wanted to help out. :-) @Rita is one of those rare people but we have to understand she is not everything in Orange/TKL and thus our frustrations should be on the bigger picture. This is one reason why I did not directly mail to her on the issue but followed their standard protocol. Am very confident that Orange/TKl will resolve my issue as they are the only Telco to have a sensible billing system in place. And because of the billing system access and facility, I was able to identify the problem at a very early stage. There are 3 things I can purely speculate as being the problem : 1) Poor maintainence of the billing system. They may not have a data integrity system in place or poor implementation by those whose responsibility it is to maintain such a system. People who work in this layer at this telco do not deserve to be given such responsibilties, they are probably better at Customer Service or other tasks that do not carry the Mission Critical Status. 2) Because they sometimes use a certain subnets shared amongst other clients, someone may have compromised their system and now has access to usernames/passwords. 3) Identity/account theft which is usually an insider job. I'm going with option ONE so far and am confident that they will resolve the issue and restore the confidence. Will update on progress. Asante.