My Zuku connection was knocked out for a week after a brief rain (It was down for everyone on the road i am in ) -- I asked Zuku for a refund for the 7 day period : Dear Ashok, Thank you for your email. Zuku exercises all reasonable attempts to ensure your service is uninterrupted. However, the services we provide are not fault free and these outages are included in the cost of service provision. This and more stipulations may be found in our Terms and Conditions of service. http://zuku.co.ke/triple-play/terms-conditions.html In light of the above, we are unable to provide the compensation you request. Any resulting inconvenience is regretted. Regards, Loyce Chole Billing/Customer Service Executive, Wananchi Group Limited, Gateway Business Park, Block E P.O Box 10286-00100 NAIROBI Customer Service: 0 205 205 205 Mobile: 0732132200/0719028200 E-mail: billing@ke.wananchi.com www.zuku.co.ke