Does it mean that Safaricom is now the only serious and most reliable network despite carrying over 80% of kenya's traffic [Voice,data & m-commerce] ? Just asking.... On Mon, Nov 28, 2011 at 10:58 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
They keep changing their customer service lines .... i too knew the 710 then *111# ussd code universal and *180# for data services (which are also included in the *111# )
On Mon, Nov 28, 2011 at 10:51 AM, Ken Teyie <kenteyie@gmail.com> wrote:
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended) I thought Customer care line for Airtel is 710** FYI
On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
time time time
On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi < kinuthia.ngugi@gmail.com> wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote: > > Hi Jared, > > Sorry about your experience. I have also faced the same with > KenCell/Celtel/Zain/Airtel/...... customer care. > > What I really don't understand, is their idiotic insistance on playing > back advert after advert while you are on hold with their IVR system. I > mean really.... I am already on your network. Hello... you don't need to > advertise to me!!! It really pisses me off. > > But I guess they just don't care about (already existing [hint, hint]) > customers. I mean, who else are they going to irritate? [?] > > On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier < jaredkoyier@gmail.com> > wrote: >> >> After heavy usage,I exceeded my limit by 1/- on Safaricom line and >> without a blink got disconnected. Am not complaining about that, kinda >> gotten used to it now. >> >> Since I still had lots of calls to make I bought a zain/airtel line. >> Loaded it with 500 airtime and sat pretty to make calls, this was just >> about when arsenal vs fulham match was about to start. >> >> Shock on me I couldn't make calls,frantic calls to 111 airtel customer >> care disconnected just like any other call I tried to make. 10min later >> aft reading the Mwaks that come with the line I called 222. By this time >> it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either >> past the a zillion AVRs. Why would i want to know how much it cost to >> call India anyway,I don't give a hoot. >> >> When I finally did, just as the teams were getting back on the pitch the >> gentleman on the zain side told me they are having a network issue around >> my area...promising answer,until I asked him how it was that I was able >> to call airtel and whether the channel was different. He calmly told me >> to switch off my phone and thanked me just before I shouted bullshit. >> Problem always come in twos and as the zain guy hung up, and so,vermalean >> scored an own goal. >> >> Frustrated at the two issues, I decided to call zain again, did another >> round of filanga free musicals and 20minutes later I was talking to a >> lady. My charge was dying too so I kinda wanted the conversation crisp. >> She calmly told me I calling using an orange line! How the F&$( is that >> even possible to call222 from another provider sim. Before I could digest >> that load of fart,she told me the line belongs to francis >> wanjala....hehehe. "so now you have access to Orange databases?", I >> asked. As if doubting myself,I took the plastic that hold the sim and >> looked at it hoping to see orange but all I saw was zain. The >> conversation was crisp indeed coz mysteriously I got a prompt to leave a >> message...I ended up hanging up >> >> Tried calling the number a few more times after the arsenal draw but >> couldn't get through to customer care. Watched Juventus match all through >> while trying to get past the 222 avrs but couldn't. Then like a stroke >> of genius it hit me that the people I wanted call had slept anyway. >> >> I gave up , 500/- lost, lost opportunity,frustrated and convinced that >> better the devils(read safaricom) than the Indian you don't. >> >> >> Sent from my iPad >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > > > > -- > Regards > > Brian Ngure > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
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__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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