@Aki, I happen to know the cause of the problem which led to your unresolved issue having a closed ticket. Not to defend KPLC but the flaw is kind-of in the design of the system managing the tickets. Let us say your blackout may have been started by a low / high voltage power feeder tripping. What the company does is transfer all supplies to an adjacent feeder as they do repairs. After resolving the fault on ground they take them back as before and indicate the issue is closed. The thing is, some customers remain unaffected as they are connected to quite different set of feeders. So the mostake is not quote on the customer support desk. Neither is it on the emergency control engineers. Martin. On Dec 27, 2011 2:31 PM, "aki" <aki275@gmail.com> wrote: @Tito, thnks for the outdoor advice and I reside near westlands area, though this year am too commited to do the annual 2500km Tour De Kenya. Love to do it but.... :-) @Wash, I'm glad you brought up the power outage affecting you each saturday. As of today morning 10am, electricity supply went off in my area. So I again called KPLC and got a ref number. Now this is the strange part and am now starting to understand where the problems lies in KPLC. The management is totally disconnected from what is happening on the ground. Sample this : After getting my Ref Number today, I called KPLC for an update only to be told that my ticket was closed as RESOLVED! So now I've been issued a new Ref Number.since there still is no power. I asked the call attendant as to who closed the ticket, she was out of words. This has happened a few times. It seems people in KPLC are defeating the same system designed to introduce efficiency by closing unresolved tickets! If we follow the same argument that the core problem lies in a total lack of abilities and work culture to sustain a reliable service, then no nuclear power plant or alternate power is going to help. Rgds. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke