With tangible facts at your fingertips, you can always _almost_ pin down a provider for NOT delivering on their promise/contract/whatever you&#39;d like to call it.<br>Rather than despair and run away, I believe you should make ZUKU deliver on their word! I don&#39;t see it as a good idea you running away from the problem. Whom do you expect to take on the problem head-on? Us? No, please. You are already there, so make it happen!!<br>

<br><br><div class="gmail_quote">On Wed, Nov 7, 2012 at 10:07 AM, Sham Kanji <span dir="ltr">&lt;<a href="mailto:shamhad@kanji.ca" target="_blank">shamhad@kanji.ca</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

<div dir="auto"><span style="background-color:rgba(255,255,255,0)">Not sure if anyone is aware.<br><br>If you upgrade your services with Zuku. I.e. 8mb to 20 Mbps which I did last month. Not seeing the real benefit of spending 6k more for a not significant increase in speeds on international loops, I decided to downgrade today in my renewal period. No contract was signed, also raising the question about contract law.<br>

<br>Was told that I can only downgrade after 1 year...<br><br>So doing the math, I would have to pay an extra 66k to Zuku over the next 11 months.<br><br>Or, I could take 66k and find some creative options which I do anyway since I have never had a single week go by with Zuku where services don&#39;t go down. Forcing me by default to be creative, dual wan, multiple ISPs and all that.<br>

<br>Oh we&#39;ll, after almost 5 years with Zuku. It&#39;s time for a divorce.<br><br>Sham Kanji<br>CEO<br>B&amp;S Media<br><a href="http://www.buyandsell.co.ke/" target="_blank">www.BUYandSELL.co.ke</a><br><br>Sent from my iPhone</span></div>

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