On Thu, May 20, 2010 at 12:01 PM, Claire Njoki <clairenjoki@gmail.com> wrote:

Oh my goodness, the same thing happened to me. I had like 4GB and then
two weeks ago there was some downtime and I assumed perhaps my
bandwidth had expired. I usually just add Ksh. 150 so that I do not
lose the remaining bandwidth, but this time I checked and saw that I
had only 650MB after loading the extra bundle.

I usually do a lot of downloading, but I have never spend more than
700MB per month. Therefore, I wondered where the over 3GB went!

I think the bandwidth thieves are targeting heavy users with at least
2GB bundles in their accounts...this way the heavy user gets confused
as they ask themselves...did I use all that bandwidth????? Perhaps I
did...or perhaps I did not....did I??? I did!! No I did not!!! Perhaps
I did...

I am now watching my bandwidth very very very very closely.

Claire.

On 5/17/10, aki <aki275@googlemail.com> wrote:
> Am sharing this, incase you are also affected by this mysterious disease. :-
> (
>
> Right until saturday, my account had almost 3000 Mbytes available as I
> usually top up an about 4-6GB per month. I travelled and got back
> today morning only to log on and be forwarded to the top-up portal
> that my account contains ZERO Mbytes. Now, no one has access to my
> modem or account information. I looked at the portal for details and
> the data log-on shows data usage at odd hours of the night, yet no one
> could have used it as the only other who can have used it was
> travelling with me on the trip.
>
> I called them today and they will investigate the matter and let me .
> Hahaha...! It's like a nightmare coming back. I recall many years ago
> the scams TKL staff used to run on International Calls. You would get
> billed for these calls yet you would have to prove to them that you
> never made such calls. Who the heck did I know in eastern europe,
> middle east etc? Then every month your line would be disconnected and
> you would send a protest letter and they would reinstate the service.
> This got resolved after almost 2 years of going back and forth with
> regional managers and the rest though never read of any arrests made
> but assume the offenses were covered up with the was it the 2001 or
> 2002 corruption forgiveness act?
>
> I cannot believe that such things are coming back. So now I'll have to
> prove that I did not use the data services because obviously the
> system shows the data moving? You know what Orange/TKL, you can stuff
> the mbytes up yours! Right now I could be least bothered about
> resolving such petty issues. So far Orange has delivered on services,
> it would be a disaster if their behaviour would be pushing us to move
> to other telcos.
>
> A patient but disappointed/irate Orange fan. Lets see if they resolve
> it during this week.
>
> Purely my personal views.
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