Morning, I understand there's another major fibre outage resulting to ISP being grounded. At least I know one that is down now. It has taken me a while to know this as the calls to the ISP ISDN line were going unanswered. This is very common with many ISP's in Kenya when they have an outage they just ignore or refuse to take calls. I was just wondering when our ISP will start getting concerned of the effect that an outage has on a modern company. One of the ISP client I know is a health insurance company and do alot of correspondence via email. They now have to use alternative means to send hospital authorization letters, their clients have to call them to reach them. Some patients may have to wait longer before they are admitted to hospital and some may have life threatening conditions. Who will pay for all these costs? Does anyone ever think about this? I think someone needs to sue these guys once of course with a water tight SLA so they can start taking their seriously and keeping by their promises (whatever 99.9% availability means on Internet SLA's in Kenya). My other concern is the communication because as a result of the downtown you can imagine how much money is wasted as people make calls for technical support. Why cant they broadcast a message on radio for example at least this would save some of their clients all the calls. my thoughts regards, James