On Tue, May 18, 2010 at 10:02 AM, aki
<aki275@googlemail.com> wrote:
@Mike, let us avoid being harsh with someone who really wanted to help out. :-)
@Rita is one of those rare people but we have to understand she is not
everything in Orange/TKL and thus our frustrations should be on the
bigger picture. This is one reason why I did not directly mail to her
on the issue but followed their standard protocol. Am very confident
that Orange/TKl will resolve my issue as they are the only Telco to
have a sensible billing system in place. And because of the billing
system access and facility, I was able to identify the problem at a
very early stage.
There are 3 things I can purely speculate as being the problem :
1) Poor maintainence of the billing system. They may not have a data
integrity system in place or poor implementation by those whose
responsibility it is to maintain such a system. People who work in
this layer at this telco do not deserve to be given such
responsibilties, they are probably better at Customer Service or other
tasks that do not carry the Mission Critical Status.
2) Because they sometimes use a certain subnets shared amongst other
clients, someone may have compromised their system and now has access
to usernames/passwords.
3) Identity/account theft which is usually an insider job.
I'm going with option ONE so far and am confident that they will
resolve the issue and restore the confidence.
Will update on progress.
Asante.