i thought this only happened to those who are redeeming low end phones ie 4000 bonga points........ On Wed, Aug 1, 2012 at 3:29 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Well, [ Customer Loyalty ] == [ Customer Loyalty ] == [ Retention ], right? Is it a favor SCOM is doing anyone? It's very much part and parcel of Customer Service and service needs to meet customer expectations. I really don't care of there is no contract regarding customer loyalty, but the fact that it is there gives me the right to speak on it - as a Customer. If they were doing this to someone who doesn't give them money, then I'd listen to your angle.
* No prejudice intended towards you*.
On Wed, Aug 1, 2012 at 3:22 PM, Mark Mwangi <mwangy@gmail.com> wrote:
First of all I do not think bonga point matrices and rewards are part of the contract with Safaricom. Therefore arguing that the ratios are unfair is looking a gift horse in the mouth. About the lack of stock and what have you true that is appalling customer care but by and large Safaricom are *relatively* the most responsive to complaints.
On Wed, Aug 1, 2012 at 2:43 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
@Joram,
If you have 100000+ Bonga points, you know how much business that is to SCOM? I think they say crap - you spent only 1m on us! :-)
On Wed, Aug 1, 2012 at 2:35 PM, Joram Mwinamo <joram.mwinamo@gmail.com>wrote:
Kuna Mtu AMESIRIKA!!!
On Wed, Aug 1, 2012 at 2:14 PM, Odhiambo Washington <odhiambo@gmail.com
wrote:
Imagine this:
You have accumulated enough Bonga points to redeem some merchandise.
You look at the revamped website and decide on one of the phones they have there.
You go ahead and redeem. You get the password.
You go to the shop to collect item. You are told Matrix was adjusted so what you redeemed is not applicable.
You go back to your phone and redeem another item.
You go to the shop to collect. The shop attendants tell you the item is OUT OF STOCK.
You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of this anomaly. They acknowledge feeback.
Three days down the line, no changes on the website. Merchandise still there, listed, thought out of stock!
Is this not MADHARAU to Customers? Of what use is feedback which is trashed and not acted on - or better still, sat on?
And look at the Merchandise Matrix - you need 40000 points to redeem a Samsung Galaxy Mini valued at 13k.
40000 points means you've spent a whole 400,000 on Safaricom. Doesn't make sense really. Some sane proportioning needs to be taken into account.
And now because I am in rant mode - someone tell Safaricom to fix the issue with annoying call drops to their CS!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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-- Regards,
Mark Mwangi
markmwangi.me.ke
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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