Kiania, 
<div><br></div><div>In that case, am suggesting that Swift Global should also be required to come up with an SLA that allows it to recover amounts against invoices. Clients too should be allowed to do the same, or get account credits for downtime. </div>
<div><br></div><div>This way, downtime = financial losses = taken more seriously. </div><div><br></div><div><br></div>