Members,
I made a payment his weekend using Mpesa to the wrong number. I tried to call the number and no one picked and it was a substantial amount of money. Fortunately I got some advice from someone to call number 234 and sure enough the transaction was reversed after I made the call.
I was wondering how Mpesa will handle or handles some of the payment reversals especially in cases where I would buy and pay something using Mpesa and then after receiving the goods I just reverse the transaction and therefore get goods for free. Probably there is something else I do not know about this transaction reversal thing, but I have a feeling it might bring some problems in the future. Someone who knows about how it operates please shed some light on it please.
regards,
G. Kagwe
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