@Ken,

What is a hard start? Like pressing down the START button with a big stone (Gor Mahiaism) and then waiting? ;-)
Or simply power off the device, remove the battery, take a deep breathe, return the battery, close cover, power up?
This we did. At some point we were even asked for IMEI, BB PIN, phone number, company name, etc..
I have even visited the Airtel Care(less) Centre at Sarit with one of the BBs and the ka-gal there said we just wait.....



On Tue, Aug 16, 2011 at 17:45, Ken Teyie <kenteyie@gmail.com> wrote:
Must be only you and your colleagues!
My Airtel BB never failed.
Have you tried to 'hard start' the device?
A colleague had the same issue but solved via hard start.

On 8/16/11, Odhiambo Washington <odhiambo@gmail.com> wrote:
> Since Monday last week, Airtel's Blackberry service is down. It's not clear
> from their clueless CSExecs whether it is for everyone or just a few unlucky
> Kenyans, but a few of my colleagues are going without this service since
> then. They are on BIS.
>
> Airtel CSExecs keep saying it is a problem on their end, and keep taking
> details when you call them, to be passed to the ICT people within Airtel,
> who are supposed to call back, but who never will!!
>
> Is this a sign of the times for Airtel?
>
> Is anyone on this forum affected by this Airtel Blackberry outage?? How
> comes I have not heard anyone else grumbling? :)
> Perhaps it's just my colleagues?
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
> Please consider the environment before printing this email.
>

--
Sent from my mobile device

KT,
M: +254 722 28 98 04
  www.mondeas.com

“When you are busy making excuses, you are not making money, making
friends, or making the world a better place. Every loser out there has
an excuse as to why they’re not a winner – but at the end of the day,
they’re still a loser with an excuse.” -Tana Goertz
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--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
I can't hear you -- I'm using the scrambler.
Please consider the environment before printing this email.