[Skunkworks] Safaricom web hosting

Good people, What are your experiences hosting sites with Safaricom Domain Services? One major pro they have is that their servers are right here in .ke. But their support seems to be taking ages to respond to my questions, compared to number 2 on my list, sasahost.com, who have ridiculously fast response times, not counting the online chat thingy with their support peeps. Pls let me know your experiences before I commit myself. Much thanks!