On 5 August 2010 16:40, Philip Musyoki <pmusyoki@gmail.com> wrote:
One thing I know with banks as the grow, customer service goes out of the window. this is the case with Equity and Barclays. But I think Standard Chartered may be heading there. If it comes to a point you have to complain and get an official statement on the state of affairs, I'd say that's the point I am always ready to call it quits.
Good afternoon all. Here is a quick follow up. Energized by this email thread I went to a Standard Chartered branch today to follow up on why I never get online banking. The problem apparently is that i have been applying online! I was even told, "öf course there is no way for us to check your signature online"! I asked why then did they have an option for registering for the service online? They didn't know but said it should be taken down as applications made online "never go through"! Compare that with this information that is displayed after you submit your online application: Thank you for applying for our Internet Banking services Please note: You w ill receive your user name on the email you specified in the form.You will receive your password via courier enabling you to start iBanking service. You may receive a call from our Phone Banking Officer to confirm your details. If you have any questions please contact Phone Banking at +254 20 3293900 quoting your Reference No. All of that is nonsense apparently as no will ever call you as the system never knows you have applied. I gave up asked for online banking form and filled it in at the branch. D -- Pamoja e:daudi.were@gmail.com <e%3Adaudi.were@gmail.com> skype: d.were